Customer Relation Officer (CRO)

Job Description

Title: Customer Relation Officer (CRO)

Company Name: Group4engineer

Vacancy: 2

Age: At least 22 years

Job Location: Dhaka (Nikunja)

Salary: Tk. 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup, Land Management

Published: 2026-02-03

Application Deadline: 2026-02-03

Education:

• Bachelor/Honors

Requirements:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Real Estate Startup, Land Management

Skills Required: creative thinking and problem solving,CRM software and Microsoft Office Suite.,Good communication skills in both English and Bangla,Great networking skills. Excellent written and verbal communication.,patience and flexible,professional appear

Additional Requirements:

• Age At least 22 years
• Only Female

Responsibilities & Context:

We are looking for a professional, well-spoken, and proactive Customer Relation Officer (Female) to serve as the primary point of contact for our valued clients. The ideal candidate will bridge the gap between the company and its customers, ensuring high levels of satisfaction, addressing inquiries, and maintaining a positive brand image.

Key Responsibilities

1. Client Engagement & Communication

Greet and assist walk-in clients and visitors at the office or project sites with a professional and welcoming demeanor.

Respond to customer inquiries via phone, email, and social media platforms promptly and professionally.

Maintain a comprehensive database of existing and potential clients.

2. Relationship Management

Build and maintain strong, long-term relationships with clients to ensure customer loyalty.

Conduct regular follow-ups with clients regarding project updates, installment payments, and documentation.

Organize and participate in client meetings, site visits, and corporate events.

3. Complaint Resolution

Act as the first point of contact for customer grievances and ensure they are resolved efficiently and within company timelines.

Coordinate with the Sales, Engineering, and Accounts departments to provide accurate information to clients.

4. Administrative & Sales Support

Assist the sales team in preparing brochures, price lists, and booking forms.

Process customer documentation, including allotment letters, sale agreements, and registration papers.

Provide feedback to management regarding customer preferences and market trends.

Working Hours:

9:00 AM – 6:00 PM (Saturday to Thursday)

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Receptionist/ PS