Customer Lead Management Executive

Job Description

Title: Customer Lead Management Executive

Company Name: Aristron Limited Bangladesh

Vacancy: --

Age: 21 to 29 years

Job Location: Dhaka (Uttara)

Salary: Tk. 50000 - 80000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Bachelor of Business Administration (BBA)

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Age 21 to 29 years

Minimum 3 years of experience in customer support, lead management, call center, or sales support role.Excellent verbal and written communication skills (Bangla & English).Strong customer handling and problem-solving abilities.Professional attitude with strong reporting discipline.Ability to multitask and manage a high volume of customer interactions.Proficient in Microsoft Excel, Google Sheets, and basic CRM/lead tracking tools.Experience handling Facebook page inbox, WhatsApp Business, and call management is highly preferred.

• Receive, respond to, and manage customer leads from Facebook, WhatsApp, phone calls, and other digital platforms.

• Attend inbound and outbound customer calls professionally and provide accurate product information.

• Reply to customer messages promptly with proper business communication etiquette.

• Record, organize, and update all leads in the lead tracking system accurately.

• Follow up with potential customers to ensure conversion and customer satisfaction.

• Prepare daily, weekly, and monthly lead and call activity reports.

• Coordinate closely with the sales team and report progress to the immediate supervisor.

• Ensure proper handover of qualified leads to the sales team and track outcomes.

• Maintain confidentiality of company and customer information at all times.

• Salary: Negotiable (Based on experience and competency)
• Performance-based incentives
• Festival bonuses as per company policy
• Supportive and professional work environment