Customer Experience Paid Internship Program

Job Description

Title: Customer Experience Paid Internship Program

Company Name: Holidayzer BD Ltd

Vacancy: 20

Age: 18 to 30 years

Job Location: Narail (Narail Sadar)

Salary: Tk. 7000 - 10000 (Monthly)

Experience:

Published: 2025-10-09

Application Deadline: 2025-11-06

Education:

• HSC

• Age 18 to 30 years

• Candidates from Narail and Jessore will be given preference.
• Preference will be given to candidates with 6 months to 1 year of experience in Customer Support or Call Center operations.
• Strong interest in communication skill development.
• Good command of Bengali and English.
• Familiarity with Google Workspace (Docs, Sheets, Drive).
• Basic understanding of AI tools (ChatGPT, Gemini, etc.) is a plus.
• Must be punctual, eager to learn, and committed to completing the internship period.

Customer Experience Paid Internship Program (Free Training + Full Time Job Opportunity)

Job Context

The Guest Support Team is the first point of contact for international guests staying in short-term rental properties across Europe and Asia. The team ensures smooth communication before, during, and after a guest’s stay.

This role is not only about answering questions — it’s about creating a positive guest experience, handling issues with empathy, and maintaining professional communication standards 24/7.

Interns will receive structured training in hospitality support, SOPs (Standard Operating Procedures), and real case scenarios. After training, interns will handle live guest communications under supervision — with a clear pathway to a full-time position.

Job Responsibilities

Guest Communication

• Respond to guest inquiries via Airbnb, Booking.com, Expedia, WhatsApp, and Email.
• Provide clear information about check-in, keys, Wi-Fi, amenities, and house rules.
• Maintain a professional, polite, and empathetic tone in all interactions.

Check-in & Check-out Support

• Share accommodation links, key safe codes, and step-by-step check-in instructions.
• Confirm guest arrival times and assist with early check-in/late check-out requests.
• Guide guests through check-out procedures and encourage guest reviews.

Issue Handling & Escalation

• Acknowledge guest issues (e.g., Wi-Fi not working, gas empty, wrong room) with empathy.
• Provide interim responses like “We are checking this for you” when a solution is pending.
• Escalate to caretakers, maintenance, or senior managers when necessary.
• Follow up until the issue is fully resolved and update the guest.

Operational Support

• Update daily guest logs and reports.
• Track bookings, extensions, and cancellations.
• Assist with pricing updates and availability checks.

Quality Assurance

• Ensure fast response times (within 1 minute on active chats).
• Maintain high guest satisfaction through polite, solution-oriented communication.
• Collect guest feedback and encourage positive reviews.

Team Collaboration

• Work closely with supervisors, caretakers, and operations teams.
• Follow structured response formulas and templates.
• Participate in training sessions, mock chats, and role-play scenarios..

• Weekly 2 holidays,Performance bonus
• Salary Review: Half Yearly
Why Join Us? Free training program with structured SOPs and AI-assisted learning. Hands-on experience in global hospitality and BPO operations. Opportunity for full-time job placement upon successful completion. Develop real-world skills in guest support, digital communication, and international service