CSO/Sr. CSO

DG Training

Ground Handling Training

Accuracy and efficiency of passenger processing.

Compliance with airline SOPs, travel-document requirements, and security regulations.

Passenger satisfaction and effective complaint handling.

Timely completion of check-in and boarding activities.

Accuracy of operational records and reports.Attendance, discipline, teamwork, and adherence to company policies.

Perform passenger check-in, document verification, boarding, arrival, and other assigned passenger-handling functions.

Operate airline departure control systems (DCS) and other relevant systems after receiving the required training and authorization.

Verify passenger travel documents, visa requirements, baggage allowances, and other applicable travel requirements in accordance with airline procedures.

Ensure accurate passenger processing and compliance with airline-specific service standards.

Assist passengers with flight information, seating, baggage queries, and special service requests.

Handle passenger complaints professionally and escalate complex cases to the Senior CSO, Supervisor, or Duty Manager.

Coordinate with airline representatives, ramp teams, baggage services, and other airport stakeholders to support smooth flight operations.

Monitor boarding activities and assist in meeting flight departure timelines.

Prepare and maintain operational records, reports, and handover notes as required.

Identify and report passenger-handling irregularities, documentation discrepancies, and service failures promptly.

Follow all safety, security, grooming, attendance, and disciplinary requirements.

Support and guide CSAs when necessary.

Perform additional duties assigned by the Supervisor or Duty Manager.