Credit Recovery Officer

• At least 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants, Financial Technology (Fintech) Startup, Multinational Companies

• Master of Business Administration (MBA)
• Bachelor of Business Administration (BBA)

• At least 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants, Financial Technology (Fintech) Startup, Multinational Companies

• Age 25 to 45 years
• Only Male

• Minimum 3 years of relevant experience in Credit Recovery, Loan Collection, Debt Collection, Microfinance, Banking, NBFI, FinTech, or a similar industry.
• Strong understanding of credit recovery and delinquency management.
• Excellent English communication skills, both written and verbal.
• Strong negotiation, persuasion, and interpersonal skills.
• Target-oriented, persistent, and capable of working under pressure.
• Good analytical and problem-solving ability.
• Strong follow-up and documentation skills.
• Proficiency in MS Excel and other MS Office applications.
• Ability to prepare professional reports and communicate recovery status to management.

Preferred Candidate

• Experience in digital lending, fintech, EWA, consumer lending, or SME lending will be an advantage.
• Experience handling corporate/employee loan recovery will be considered a plus.
• Candidates with strong banking/NBFI recovery experience are encouraged to apply.

• Manage end-to-end credit recovery and collection activities.

• Follow up with overdue customers through calls, messages, and other appropriate communication channels.

• Develop and execute recovery strategies to reduce overdue and delinquent accounts.

• Negotiate repayment arrangements and ensure timely settlement of outstanding dues.

• Maintain regular follow-up with customers and monitor repayment commitments.

• Escalate high-risk and long-overdue accounts to management with proper recommendations.

• Coordinate with Operations, Finance, Credit, and other relevant teams regarding recovery matters.

• Maintain accurate records of collection activities, commitments, payments, and outstanding balances.

• Prepare regular recovery reports, including collection performance, overdue accounts, and recovery status.

• Conduct field visits where required for critical or high-value recovery cases.

• Ensure all recovery activities are conducted professionally and in accordance with company policies.

• Identify recurring repayment issues and recommend measures to improve portfolio quality.

• T/A,Mobile bill,Weekly 2 holidays
• Festival Bonus: 2