Complaint & Feedback Mechanism Officer – General Food Assistance Program (GFA)
Job Description
Title: Complaint & Feedback Mechanism Officer – General Food Assistance Program (GFA)
Company Name: Community Development Centre-CODEC
Vacancy: 01
Job Location: Cox's Bazar (Teknaf, Ukhia)
Employment Status: Contractual
Educational Requirements:
∎ Masters degree in any discipline
Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s):
INGO
∎ The applicants should have experience in the following business area(s):
NGO
Job Context:
∎ Community Development Centre (CODEC) is working in the coastal area of Bangladesh since 1985. Its core activities are the socio-economic development of coastal people which is operated through seven thematic areas as Agriculture, Fishery, Dairy and Horticulture; Education, Skills and Youth Development; Conflict Resolution; Climate Change and Disaster; Health and Nutrition; Social Entrepreneurship; Microfinance and Rohingya Education, Protection and Repatriation.
∎ Community Development Centre (CODEC) is going to implement an upcoming Project in context of General Food Assistance Program (GFA) depending on the availability of fund from Donor. The overall objectives, Outcome and Output of the project are;
∎ Objectives:
∎ To improve nutritional status and enhance food security of 89732 Rohingya Refugees of 2 outlets in 3 camps.
∎ To enhance access to food during all emergency situations
∎ To improve market linkages and social cohesion between refugees and host communities’ small- scale farmers, aggregators and retailers.
∎ Outcome:
∎ Increased food security, Save life, Reduced malnutrition and to end hunger.
∎ Output:
∎ The most vulnerable households in refugee camps and makeshift camps in Cox’s Bazar received general food assistance through e-vouchers based on needs.
∎ Improved Market Linkages and social cohesion between refugees and host communities’ small- scale farmers, aggregators and retailers.
∎ Enhanced access to food during emergency as part of Rapid Response (in-kind and hot meals).
Job Responsibilities:
∎ Complaint & Feedback Mechanism Officer works as a part of the M&E team with a primary focus on the development and implementation of comprehensive CFM (Complaint & Feedback Mechanism) systems under GFA program.
∎ CFM Officer is responsible for ensuring continuous, timely, and efficient monitoring of evidence based on client feedback and complaints and collection of information necessary to measure performance.
∎ The incumbent is responsible for managing Help Desk Assistants. S/he works in close collaboration with Programme and other relevant units to ensure efficient dissemination and utilization of monitoring information.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Ensures best practices in Gender Mainstreaming, PSEA, Protection and Accountability to Affected Population in the GFA programme.
Additional Requirements:
∎ Age 30 to 45 years
∎ Both males and females are allowed to apply
∎ Must have experience on Food Security Program and hands on experience of food security indicators.
∎ Must have working knowledge on Cash base intervention in humanitarian and development context.
∎ Must have working experience in Rohingya Camps and well conversant on about the context.
∎ At least 3/4 years working experience in humanitarian response programs and emergency contexts
∎ Preference will be given to General Food Assistance program experience
∎ Sound knowledge of customer care service mechanism, complain and feedback data management, counseling and community mobilization
∎ Knowledge of humanitarian compliances and humanitarian response operation modalities is required
∎ Basic Knowledge on AAP (Accountability to the Affected People)
∎ Excellent skills of facilitation, interpersonal communication skills, teamwork and networking
∎ Intermediate level computer (MS Office, Excel and Internet) operating skills
∎ Ability to work in a cross-cultural context with people of various background.
Salary: Tk. 75000 (Monthly)
Compensation & Other Benefits:
∎ As per Project rules.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Dec 2021
Company Information:
∎ 1 Dec 2021
∎ Community Development Centre-CODEC
∎ Address : Plot-02, Road-02, Lake Valley R/A, Hazi Jafor Ali Road, Foy's Lake, Khulshi, Chattogram, Bangladesh.
∎ Web : www.codecbd.org
∎ Business : CODEC is a National NGO working with the disadvantage coastal and fisherflok communities for their socio-cultural and economic development.
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 11th Dec 2021
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