Case Worker- Humanitarian Crisis Response

Job Description

Title: Case Worker- Humanitarian Crisis Response

Company Name: Islamic Relief Bangladesh

Vacancy: 1

Age: At least 18 years

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 28694 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Degree (Three Years) or Diploma or Post-Graduate Diploma (PGD) or Bachelor’s degree in Social science, Anthropology, Sociology, Development Studies, Psychology, or Women & Gender Studies.

• At least 2 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Age At least 18 years

Person Specification:

Essential:

Academic Qualification

• Degree (Three Years) or Diploma or Post-Graduate Diploma (PGD) or Bachelor’s degree in Social science, Anthropology, Sociology, Development Studies, Psychology, or Women & Gender Studies.

Experience

• Minimum 2 years’ working experience in Protection, Gender, CP, CBP, GBV, Case Management, PSS, Safeguarding, or PSEAH.

Core Competencies

• Excellent in Social/Community Mobilization, Facilitation, and Coordination/Networking/Communication Skills.

• Strong self-development mindset — continuous learning and openness to quality improvement.

• Demonstrated teamwork and strong interpersonal/behavioural skills.

• High level of professionalism and integrity.

• Excellent in Problem-Solving, Decision Making, and Conflict Resolution.

• Strong self-confidence and self-motivation.

• Sound knowledge of personal health, safety, and security.

• Positive attitude and willingness to collaborate effectively within teams.

• Commitment to the organization's Vision & Mission.

• Commitment to IR Values: Sincerity, Excellence, Social Justice, Custodianship & Compassion.

• Strong capability in Activity Management.

• Willing to adapt to IR's norms and values.

• Good physical fitness suited to fieldwork demands.

• Willing to travel and work in Bangladesh's most remote areas.

IT Skills

• Proficiency in Microsoft Word, Excel, PowerPoint, and internet applications.

• Basic knowledge of database management and kobo toolbox.

• Ability to handle basic hardware/software Installation/troubleshooting.

Language Requirements

• Strong proficiency in reading, writing, speaking, and listening in both English, Bengali and Chittagong Dialect.

Other Requirements

• Willingness to travel frequently and work in Bangladesh’s most remote areas.

Desirable

• Basic skills in Project Implementation and Project Management.

• Working knowledge of Reporting & Documentation, and Monitoring & Evaluation.

• Language skills speaking, writing, listening, and reading in English.

• Basic knowledge of Financial Management.

• Foundational skills in Planning and Analytical/Strategic Management.

• Basic Leadership, Communication & Networking capabilities.

Ensure PSEA, Safeguarding and awareness raising for establishing dignified living conditions of FDMNs (Forcefully displaced Myanmar’s Nationals) Community- 60%

• Organize culturally appropriate awareness session on GBV,CP,gender equality, SRHR,and protection.

• Facilitate and update referral pathways regularly.

• Formed and strengthened Community-Based Protection Committees to identify and address protection concerns of FDMN.

• Conducted trainings and regular meetings to sensitize committee members on community protection issues and response mechanisms.

• Facilitated community discussions to identify protection risks and develop appropriate mitigation strategies.

• Assist in training community volunteers and program participants on protection principles, safeguarding, SRHR, GBV, and Psychological First Aid (PFA).

• Verify selected rightsholders before activities.

• Maintain Safe Spaces/Community center/Women-Friendly Spaces (WFS) in the target area.

• Implement recreational activities for women and girls in safe spaces.

• Support capacity-building sessions with men & boys on gender equality, Gender stereotypes, sensitization sessions on gbv prevention & response, survivor-centered approaches, and referral mechanisms.

• Facilitate sessions on GBV prevention,CBP meeting & training, Child protection ,PSS and SRHR, .Distribute IEC and SBCC materials for awareness-raising activities.

• Assist in developing session modules for community engagement and capacity-building activities.

• Facilitate Life enhancement activity with female benficiary in camp level.

• Ensure safeguarding measures are implemented to protect project rightsholders and staff.

• Promote a gender-friendly and safe working environment.

• Support female volunteers and persons with disabilities to achieve program objectives.

• Mentor volunteers to enhance performance and ensure accountability.

• Identify volunteers‘learning and development needs and coordinate with project management to address gaps.

• Assist in providing capacity-building training to volunteers.

• Conduct household visits and assist volunteers in identifying GBV cases and protection issues.

Monitoring & evaluation and Knowledge Management- 15%

• Monitor the effectiveness of referral mechanisms and protection services.

• Assist in team meetings to share knowledge and findings for program improvement.

• Support research, data collection, and impact assessment in alignment with the MEAL framework.

• Assist in making the Complaint and Feedback Response Mechanism (CFRM) active and monitor it regularly.

• Facilitate surveys such as KOBO, Demographic, baseline, and endline gender analysis.

Financial Management- 10%

• Ensure payment of volunteers and casual laborers following IR guidelines.

• Assist in financial transactions related to cash distribution and financial management.

• Support financial documentation, including bills, vouchers, PRs, money requisitions,and cash advances.

• Ensure compliance with financial reporting requirements.

Reporting and Documentation- 10%

• Assist in documentation and reporting of activities, including training sessions and awareness campaigns.

• Support the submission of progress reports (weekly, monthly, quarterly) to project management.

• Document and disseminate referrals (daily, weekly, monthly).

• Document case stories and lessons learned from the field.

Others- 5%

• Participate in seasonal programs (Ramadan, Qurbani, Winterization, etc.

• Assist in ensuring the security of project staff and volunteers.

• Travel frequently to remote project areas as required.

• Uphold IR’s Child Protection & PSEA Policy.

• Mobile bill, Tour allowance/Per-diem, Provident fund, Weekly holidays, Insurance coverage (IPD, OPD, Life, DB, CIB), Festival Bonus, Long Service Awards, Leave (Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity, and R&R) and Gratuity, etc.

• Other benefits will be provided as per the organizational HR Policy.