Job Description

Title: Call center supervisor (Night Shift)

Company Name: Clarex Ltd

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ • Bachelor degree in any discipline from any reputed university
∎ (Experienced candidate can be apply without a degree)

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Data Entry, Digital Marketing

Job Context:
∎ • LnG is a BPO / Outsourcing Firm that provides outsourcing solutions to foreign clients.
∎ • We are looking for an experienced and passionate Customer service Night shift Supervisor who is willing to work at night shift in order to make emails and calls to potential American clients and convert them to clients who would be using our services. Also, take care of the total night shift team members of the office

Job Responsibilities:
∎ • Assist in the formulation of targets for individuals and teams
∎ • Hire and onboard new employees
∎ • Answer questions from staff and provide guidance and feedback
∎ • Anticipate escalation and take over calls when needed
∎ • Devise ways to optimize procedures and keep staff motivated
∎ • Measure performance with key metrics such as call abandonment, calls waiting etc.
∎ • Ensure adherence to policies for attendance, established procedures etc.
∎ • Keep management informed on issues and problems
∎ • Prepare monthly/annual results and performance reports
∎ • Devise ways to optimize procedures and keep staff motivated.
∎ • Keep track of employee attendance, and make sure work procedures are complied with.
∎ • Assists with taking agents’ calls if they can’t handle the workload.
∎ • Improves quality of results by recommending changes.
∎ • Following up on customer complaints and taking appropriate customer recovery action
∎ • Take care of the Night shift team member and keep monitoring/supervising the night shift team members

Additional Requirements:
∎ Only males are allowed to apply
∎ Person with disability are encouraged to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Aug 2022

Company Information:
∎ 31 Jul 2022
∎ Clarex Ltd
∎ Address : House#531/4, Lane#11, Baridhara DOHS, Dhaka-1206
∎ Web : www.clarex.co
∎ Business : ‘CLAREx’ Limited was incorporated under Registrar of Joint Stock Companies and Firms (RJSC) in Bangladesh. Established in September 2015.

‘CLAREx’ is a BPO/Outsourcing company to Corporates, Financial Institutions, Banks, Sovereign enterprises, Medical billing industry etc in the areas of Trade Finance Solution, Health industry, Feasibility Studies and Financing, Strategic advisory with an emphasis on End to End Solutions.



Category: Data Entry/Operator/BPO

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Source: bdjobs.com

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