Call Center Executive - International

Job Description

Title: Call Center Executive - International

Company Name: Square Express Limited

Vacancy: 2

Age: 18 to 26 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
• Freshers are also encouraged to apply.

• HSC

• 2 to 4 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
• Freshers are also encouraged to apply.

• Age 18 to 26 years
• Only Female

A call center or customer service role involves handling customer interactions (calls, emails, chat, or social media) on behalf of a company. The goal is to assist customers, solve problems, and maintain a positive brand experience.

You may work in:

• Inbound support (customers call you)

• Outbound calls (sales, follow-ups, surveys)

• Blended roles (both inbound + outbound)

Work environments can include offices, remote setups, or BPO companies.

🧾 Key Job Responsibilities

1. Customer Interaction

• Answer incoming calls, emails, or chats

• Provide accurate information about products/services

• Handle customer inquiries politely and professionally

2. Problem Solving

• Identify customer issues quickly

• Offer solutions or escalate to the right department

• Follow up to ensure resolution

3. Complaint Handling

• Manage complaints calmly

• De-escalate angry or frustrated customers

• Maintain professionalism under pressure

4. Data Entry & Documentation

• Record customer details and interaction history

• Update CRM systems accurately

• Maintain confidentiality of customer data

5. Sales / Upselling (if required)

• Suggest additional products or services

• Meet sales or conversion targets

6. Quality & Performance

• Meet KPIs like:

  • Call handling time

  • Customer satisfaction (CSAT)

  • First call resolution (FCR)

• Follow company scripts and guidelines

7. Team Collaboration

• Work with supervisors and other departments

• Participate in training and feedback sessions

🎯 Skills Required

• Strong communication (spoken & written)

• Active listening

• Patience and empathy

• Problem-solving ability

• Basic computer/CRM skills

⏰ Typical Work Conditions

• Shift-based (day/night depending on region)

• Fast-paced environment

• Performance-driven (targets & monitoring)