Call Center Agent

Job Description

Title: Call Center Agent

Company Name: Akij Venture Ltd.

Vacancy: --

Age: 26 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Call Center, Food (Packaged), Beverage, Healthcare/Lifestyle product, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Bachelor’s degree in Business Administration, Communications, or a related field.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Call Center, Food (Packaged), Beverage, Healthcare/Lifestyle product, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Age 26 to 32 years

• 1-3 years of experience in call centers, customer service, or sales support roles, preferably in FMCG or logistics industries.

• Handle all inbound and outbound calls related to customer inquiries, complaints, and service requests, ensuring prompt and professional responses.

• Manage and resolve sales administration complaints, providing accurate information and timely solutions to ensure customer satisfaction.

• Address and track AVL (Asset Verification and Logistics) complaints by coordinating with relevant departments for swift resolution.

• Conduct joining calls for new clients and stakeholders, ensuring smooth onboarding and understanding of products and services.

• Oversee OT (Overtime) postings for cooler management, ensuring data accuracy and timely updates in the system.

• Maintain and update the logbook with all incoming and outgoing call details, complaints, resolutions, and follow-ups for accurate record-keeping.

• Collaborate with field teams, sales, and logistics departments to escalate unresolved issues and ensure customer feedback is addressed promptly.

• Provide daily reports on call activities, customer interactions, and complaint statuses to management for performance tracking.

• Support customer retention and sales initiatives by promoting products and services during outbound and follow-up calls.

• Ensure compliance with company policies and service standards while delivering exceptional customer service.

• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2