Business Development Manager - Call Center / BPO Operations (Domestic & International)

Job Description

Title: Business Development Manager - Call Center / BPO Operations (Domestic & International)

Company Name: InfoTitan Limited

Vacancy: 1

Age: 30 to 40 years

Job Location: Dhaka (Baridhara)

Salary: Tk. 50000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center

• Bachelor of Business Administration (BBA) in Business Studies
• Master of Business Administration (MBA) in Marketing

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center

• Age 30 to 40 years

International Operations:

International Client Acquisition

• Identify and target potential international clients for call centre and BPO services.
• Pitch InfoTitan’s capabilities to overseas businesses.
• Build and maintain long-term business relationships with international clients.

 Market Research & Strategy

• Research global outsourcing trends, competitor activities, and new business opportunities.
• Analyze market demands and propose strategies for business expansion.
• Prepare feasibility reports on new industries/markets for InfoTitan.

Business Development & Sales

• Generate qualified leads through networking, online platforms, and industry events.
• Develop proposals, business presentations, and contracts.
• Negotiate terms with international clients to close profitable deals.

 Collaboration & Reporting

• Work closely with operations and the management team to align business goals.
• Provide weekly/monthly reports on leads, deals, and market insights.
• Ensure all business opportunities are in line with company objectives.

Key Responsibilities ( Domestic Operations)

• • Drive business growth by identifying, targeting, and acquiring new clients within the domestic BPO/call center industry.
  • Develop and execute business strategies to expand market share, strengthen brand presence, and achieve revenue goals.
  • Build and nurture strong client relationships, ensuring long-term partnerships and high customer satisfaction.
  • Prepare customized business proposals, negotiate contracts, and finalize service-level agreements (SLAs) in line with company objectives.
  • Collaborate cross-functionally with operations, HR, and training teams to ensure seamless client onboarding and service delivery.
  • Track and analyze account performance, monitor industry trends, and recommend innovative growth strategies.
  • Provide regular performance and revenue reports to management, ensuring profitability and compliance.

• Weekly 2 holidays,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2