Branch Manager
Job Description
Title: Branch Manager
Company Name: IFixit BD
Vacancy: 05
Age: 25 to 40 years
Job Location: Dhaka
Salary: Tk. 25000 - 35000 (Monthly)
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Retail Store, Shop/Showroom
Published: 2025-08-21
Application Deadline: 2025-09-15
Education:
- Bachelor of Business Administration (BBA) in Marketing
- Bachelor of Business Administration (BBA) in Management
- Master of Business Administration (MBA) in Marketing
- Master of Business Administration (MBA) in Management
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Retail Store, Shop/Showroom
Skills Required: Customer Support/ Client Service,Data Management,Excellent communication skill,Negotiation Skills,Presentation skill,Reporting and Documentation,Strong leadership,Team management,Time Management skills
Additional Requirements:
- Age 25 to 40 years
Responsibilities & Context:
• Ensure smooth day-to-day operations of the branch (customer reception, service handover, and delivery).
• Manage and supervise front-desk executives, technicians, and support staff to maintain top-class service standards.
• Guide customers about iFixit services (iPhone, MacBook, iPad, Apple Watch repairs) and ensure transparent communication.
• Oversee device diagnosis, repair timeline, and quality control before customer delivery.
• Maintain proper inventory of spare parts & accessories; report shortages in advance.
• Monitor daily sales, service targets, and customer satisfaction KPIs.
• Handle customer escalations with empathy and provide effective solutions.
• Ensure the branch follows iFixit-standard service protocols and brand guidelines.
• Prepare and submit daily/weekly reports on sales, customer feedback, and service performance to the MIS.
• Collaborate with the marketing team to run branch-level campaigns, offers, or promotions.
• Maintain a clean, professional, and welcoming showroom environment.
Job Other Benifits:
- Festival Bonus: 2
Competitive Salary Package based on skills & experience
Medical Leave & Casual Leave (as per company policy)
Yearly Salary Review
Career Growth Opportunities
Friendly & Safe Workplace
Continuous Learning
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
