Job Description
Title: Bell Captain
Company Name: HANSA - a Premium Residence by UHRPLC (a concern of Unique Group)
Vacancy: 01
Age: 25 to 40 years
Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
∎ 5 to 8 years
∎ The applicants should have experience in the following business area(s):Hotel
Published: 25 Jan 2024
Education:
∎ Bachelor of Arts (BA)
∎ Bachelor’s in any discipline are encouraged to apply.
∎ Bachelor’s in any discipline are encouraged to apply.
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
∎ Strong verbal and written communication skills with strong accounting software experience. Proficiency with MS Office (Excel / Word) and experience with PMS like Destinity and Oracle, etc.
∎ Good interpersonal communication skills.
∎ Highly organized, a team player, and performs well under pressure.
∎ Always challenge status-quo bias and be extraordinarily flexible to learn and set new trends.
∎ Strong verbal and written communication skills with strong accounting software experience. Proficiency with MS Office (Excel / Word) and experience with PMS like Destinity and Oracle, etc.
∎ Good interpersonal communication skills.
∎ Highly organized, a team player, and performs well under pressure.
∎ Always challenge status-quo bias and be extraordinarily flexible to learn and set new trends.
Responsibilities & Context:
∎ Ensure that the bell desk is maintained at all times.
∎ Keep the working area clean and tidy.
∎ Ensure smooth and fast baggage handling for all arrival and departure guests.
∎ All guest requests are logged on to the guest request tracker.
∎ All baggage movements are tagged and recorded.
∎ Update the luggage movement register and sign off daily.
∎ Guest messages are distributed properly and accurately.
∎ Ensure that hotel transport services and airport transfers are carried out smoothly and properly.
∎ Order the required newspaper for the next day and monitor the delivery of newspapers to each occupied guest room.
∎ Prepare for group movements and ensure enough staffing is in place to handle groups.
∎ Greet all guests in the lobby in a warm and professional manner, make them feel welcome, and anticipate their needs before they arise.
∎ Recognize all returning and VIP guests and welcome them back.
∎ Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
∎ Communicate special guest requests to the front office manager or duty manager.
∎ Assist the security team in scanning all guests luggage.
∎ Maintain a transport logbook and prepare a weekly mileage and fuel consumption report.
∎ Should have basic car maintenance knowledge
∎ Perform any other work as and when assigned by management.
∎ HANSA a Premium Residence by UHRPLC (a concern of Unique Group), is looking for a bell captain to ensure smooth operations and service excellence to increase brand values.
∎ Ensure that the bell desk is maintained at all times.
∎ Keep the working area clean and tidy.
∎ Ensure smooth and fast baggage handling for all arrival and departure guests.
∎ All guest requests are logged on to the guest request tracker.
∎ All baggage movements are tagged and recorded.
∎ Update the luggage movement register and sign off daily.
∎ Guest messages are distributed properly and accurately.
∎ Ensure that hotel transport services and airport transfers are carried out smoothly and properly.
∎ Order the required newspaper for the next day and monitor the delivery of newspapers to each occupied guest room.
∎ Prepare for group movements and ensure enough staffing is in place to handle groups.
∎ Greet all guests in the lobby in a warm and professional manner, make them feel welcome, and anticipate their needs before they arise.
∎ Recognize all returning and VIP guests and welcome them back.
∎ Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
∎ Communicate special guest requests to the front office manager or duty manager.
∎ Assist the security team in scanning all guests luggage.
∎ Maintain a transport logbook and prepare a weekly mileage and fuel consumption report.
∎ Should have basic car maintenance knowledge
∎ Perform any other work as and when assigned by management.
Required Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Uniform
∎ Duty Meal and Snacks
∎ Duty Cell
∎
∎ Uniform
∎ Duty Meal and Snacks
∎ Duty Cell
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka (Uttara)
Company Information:
∎ HANSA - a Premium Residence by UHRPLC (a concern of Unique Group)
∎ Borak Mehnur, 51/B Kemal Ataturk Avenue, Banani, Dhaka - 1213
Address::
∎ Borak Mehnur, 51/B Kemal Ataturk Avenue, Banani, Dhaka - 1213
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Feb 2024
Category: Hospitality/ Travel/ Tourism
