Job Description
Title: Asst. Executive - Call Centre & IT (Night Shift)
Company Name: GCE International Inc.
Vacancy: 02
Age: 22 to 30 years
Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm
∎ Freshers are also encouraged to apply.
Published: 28 Nov 2024
Education:
∎ Graduation/ Post graduation degree in any discipline from any reputed public or private university. Graduates with CGPA 3.50 and above will be given preference. Female candidates will be given higher priority.
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
Responsibilities & Context:
∎ Manage large amounts of inbound and outbound international calls in a timely manner.
∎ Follow communication “scripts” when handling different topics.
∎ Identify customers’ needs, clarify information, research every issue and provide solutions.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Overseeing IT projects from initiation to completion, ensuring timely delivery and adherence to budgets.
∎ Collaborating with cross-functional teams to understand business requirements and deliver effective IT solutions.
∎ Ensuring compliance with IT policies, procedures, and regulatory requirements.
∎ Previous working experience in a customer support role.
∎ Strong phone and verbal communication skills along with active listening skill.
∎ Familiarity with CRM systems and practices.
∎ Customer focus and adaptability to different personality types.
∎ Ability to multi-task, set priorities and manage time effectively.
∎ Job Responsibilities:
∎ Manage large amounts of inbound and outbound international calls in a timely manner.
∎ Follow communication “scripts” when handling different topics.
∎ Identify customers’ needs, clarify information, research every issue and provide solutions.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Overseeing IT projects from initiation to completion, ensuring timely delivery and adherence to budgets.
∎ Collaborating with cross-functional teams to understand business requirements and deliver effective IT solutions.
∎ Ensuring compliance with IT policies, procedures, and regulatory requirements.
∎ Additional Requirements:
∎ Previous working experience in a customer support role.
∎ Strong phone and verbal communication skills along with active listening skill.
∎ Familiarity with CRM systems and practices.
∎ Customer focus and adaptability to different personality types.
∎ Ability to multi-task, set priorities and manage time effectively.
Skills & Expertise:
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport facility (Only for Mirpur residents)
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 2)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ GCE International Inc.
∎ GA-25/4, YB Hasan Uddin Tower (6th floor), Pragati Sarani Road, Shahjadpur, Gulshan-02, Dhaka-1212
∎ We are a Leading Multinational IT Company.
Address::
∎ GA-25/4, YB Hasan Uddin Tower (6th floor), Pragati Sarani Road, Shahjadpur, Gulshan-02, Dhaka-1212
∎ We are a Leading Multinational IT Company.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Dec 2024
Category: Data Entry/Operator/BPO
