Associate/Senior Associate - Customer Support

Job Description

Title: Associate/Senior Associate - Customer Support

Company Name: Quantanite Bangladesh Limited

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience: --

Published: 2026-05-18

Application Deadline: 2026-06-17

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

About Quantanite:
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision.

Working Hours & Days: 3:00 PM to 12:00 AM (Monday to Friday)

Work Mode: Work From Office

Employment: Contractual (renewable)

Job Description:

• Monitor service-level agreements (SLAs) and ensure timely follow-ups on open cases

• Identify recurring patterns across tickets and operational data, summarise findings, and escalate to the Team Lead with supporting context

• Perform CRM-based case management — including RCA documentation, ticket reclassification, and status tracking

• Prepare daily, weekly, and monthly reports and dashboards on team performance

• Coordinate with the frontline team to ensure smooth handoffs and case closure