Assistant Manager- Service
Job Description
Title: Assistant Manager- Service
Company Name: Minister Hi-Tech Park Ltd.
Vacancy: 1
Age: 25 to 35 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
Published: 2024-07-04
Application Deadline: 2024-07-23
Education:
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
Skills Required:
Additional Requirements:
- Age 25 to 35 years
- Only Male
Must have direct job experience on similar electronics industries on service.
Responsibilities & Context:
- Re-complain and pending complaint follow-up.
- Coordinating service point team Technically & Administratively.
- Solve the customer problem within 24 hours with a daily targeting system.
- Make daily working reports and submit them to the Operation/ Head of service and other concerns.
- Monthly complaint analysis and evaluation report properly and submit it in time to Management for development purposes.
- Monthly service center visits and arrange meetings with zone-wise service people for providing faster service.
- Ensuring product troubleshooting & Maintenance.
- Confirming Tools & Spare Parts overcoming all obstacles with the help of SCM.
- Distribution Product Operation & head of the service.
- To maintain relationships with customers, dealers, showrooms & Management about all service-related issues for Service Development.
- Work to reduce service-related costs. Making service-related bills & providing proper verification & third-party bill checking and agreement.
- Service center structural development.
- Find service technician & engineer inefficiency and arrange training.
- Maintain sales return/replace issue and process development to reduce SR/Replace.
- Maintain missing, broken issues and process development to reduce missing.
- All service points administrative work done under your control like leave, adjust, Mobile, account opening, ID card, computer, bike, t-shirt, etc.
- Also do additional work that management provides to me and Obey Official all Rules and Regulations.
- Feedback calls should be taken daily with every customer/showroom/dealer/ sales member for smooth service.
- Overall follow up.
Job Other Benifits:
- Mobile bill,T/A,Provident fund
- Salary Review: Yearly
- Festival Bonus: 2
As per company policy.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
Interested By University
| University | Percentage (%) |
|---|---|
| European University of Bangladesh | 5.03% |
| Daffodil International University (DIU) | 4.03% |
| Atish Dipankar University of Science and Technology | 3.86% |
| American International University Bangladesh (AIUB) | 3.36% |
| Green University of Bangladesh | 3.02% |
| Sonargaon University | 2.68% |
| City University | 2.52% |
| Uttara University | 2.52% |
| World University of Bangladesh | 2.35% |
| Southeast University | 2.18% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 44.46% |
| 31-35 | 38.93% |
| 36-40 | 11.74% |
| 40+ | 4.03% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 9.40% |
| 20K-30K | 27.52% |
| 30K-40K | 27.35% |
| 40K-50K | 17.62% |
| 50K+ | 18.12% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 7.72% |
| 0.1 - 1 years | 2.18% |
| 1.1 - 3 years | 6.88% |
| 3.1 - 5 years | 19.13% |
| 5+ years | 64.09% |
