Assistant Manager-Customer Service
Job Description
Title: Assistant Manager-Customer Service
Company Name: SKS Foundation
Vacancy: 01
Job Location: Gaibandha
Employment Status: Full-time
Educational Requirements:
∎ MBA/MSC/MSS with 4 year's honor's.
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Hospital operations
Job Context:
∎ A Renowned General Hospital at Gaibandha.
∎ The mentioned position will be recruited for responsible to maintenance overall customer service of hospital.We are seeking to hire a talented Assistant Manager- Customer Service to join our team. If you`re hard-working and dedicated to grow your career in quality health services area. This is the opportunity you`ve been looking for.
Job Responsibilities:
∎ Serves customers by providing service information and resolving service problems.
∎ Attracts potential customers by answering service questions and suggesting information about all services.
∎ Opens customer individual account / ID by recording individual information.
∎ Maintains customer records by updating account / ID information.
∎ Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
∎ Support to maintain financial issue by processing customer adjustments.
∎ Recommends potential services to management by collecting customer information and analyzing customer needs.
∎ Prepares service reports by collecting and analyzing customer information.
∎ Contributes to team effort by accomplishing related results as needed.
Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply
∎ Hospital Customer service knowledge.
∎ Market knowledge.
∎ Quality focus.
∎ Problem solving skills.
∎ Documentation skills.
∎ Phone communication skills.
∎ Ability to listening customer comments with importance.
∎ Resolving conflict.
∎ Analyzing information.
∎ Multi-tasking ability.
Salary:
∎ Tk. 20000 - 25000 (Monthly)
∎ Yearly Increment.
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Others benefits will be provide as per organization policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Apr 2021
Company Information:
∎ 23 Apr 2021
∎ SKS Foundation
∎ Address : College Road, Uttar Horinsinha, Gaibandha- 5700.
∎ Web : www.sks-bd.org
∎ Business : SKS Foundation is a long reputed national NGO engaged in service delivery and rights based activities for disadvantaged hardcore poor people for their quality life and livelihoods. With this exposure, the expectation from civil society, private and public organizations remain high such that SKS Foundation provides a top quality service to the increasing numbers of very poor and chars dwellers in Bangladesh since 1987. It started development work for the poor and marginalized people through different program interventions. The growth and development of SKS Foundation is the joint effort of a few local self-devoted young men and women, social workers from various academic disciplines.
Category: Hospitality/ Travel/ Tourism
: Interested Candidates are requested to apply online to Chairman, SKS Hospital, Gaibandha-5700. Applications should reach with detailed CV including contact cell-phone number and two referees. Only short listed candidates will be called for interview.
Source: bdjobs.com
Deadline Expired on 28th Apr 2021
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