Job Description
Title: Vice President & HOD ( Customer Service & Policy Service)
Company Name: Akij Takaful Life Insurance PLC
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Leadership and teamwork, Reporting and Documentation, Team management
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Management, Customer Relationship Management (CRM), Customer Service
∎ The applicants should have experience in the following business area(s):
Insurance, Call Center, Immigration & Education Consultancy Service
Job Responsibilities:
∎ Directs and oversees overall Customer Service (both Group and Retail Insurance), Retail Policy servicing, Call Center, Social Media (Website, LinkedIn and Facebook) and Creative operation.
∎ Planning, Coordinating, Supervising and organize the overall functionalities of Customer Service (both Group and Retail Insurance), Retail Policy servicing, Call Center, Social Media and Creative operation.
∎ Develop service procedures and standards to ensure extraordinary customer service experience.
∎ Manages a departmental sub-function within a broader departmental function.
∎ Create functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.
∎ Responsible for high-level administrative functions within the department which include performance evaluations of staff, anticipation of staffing needs, design and implement training programs for strategic growth.
∎ Setting a clear mission for the team and deploying strategies focused towards that mission.
∎ Direct the team by providing coaching ,counseling and performance reviews.
∎ Improve customer service experience, create engaged customers and facilitate organic growth.
∎ Analyze statistics and compile accurate reports.
∎ Recruit, mentor and develop Team and nurture an environment where they can excel through encouragement and empowerment
∎ Control resources and utilize assets to achieve qualitative and quantitative targets
∎ Adhere to and manage the approved budget.
∎ Lead creative brainstorming sessions to develop and pitch new ideas for promoting Company brand through Website and Social Media.
∎ Making sure that brand guidelines are adhered to in all creative activities across the company.
∎ Manage Group Clients’ First Premium bill, Inclusion, Exclusion bill processing and Data preservation.
Additional Requirements:
∎ Age at least 32 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Tour allowance, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2023
Company Information:
∎ 20 Sep 2023
∎ Akij Takaful Life Insurance PLC
∎ Address : Akij House, 198, Bir Uttam Mir Shawkat Sarak, (Gulshan Link Road), Tejgaon
∎ Business : Group of Companies
Category: Customer Support/Call Centre
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