Job Description
Title: Ticketing Reservation Officer
Company Name: Flyghuri Aviation
Vacancy: 5
Age: 25 to 30 years
Location: Dhaka (Naya Paltan)
Minimum Salary: Negotiable
Experience:
∎ At least 2 years
Published: 19 Aug 2024
Requirements:
Additional Requirements:
∎ Age 25 to 30 years
∎ At least 2 year minimum
∎ The applicants should have experience in the following business area(s):
∎ Freshers are also encouraged to apply.
∎ Expert: GDS Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing with Refund Tickets using GDS (Galileo, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
∎ Experience
∎ At least 2 year minimum
∎ The applicants should have experience in the following business area(s):
∎ Airline, Travel Agent,
∎ Freshers are also encouraged to apply.
∎ Additional Requirements
∎ Expert: GDS Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing with Refund Tickets using GDS (Galileo, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
Responsibilities & Context:
∎ Sell Tickets and Reservation.
∎ Market Visit, client hunt, creating market opportunity. Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
∎ Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
∎ Participate in post tour review meetings.
∎ Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.
∎ Monitor competitors and awareness of other tour operator air business models.
∎ Proactively look for opportunities to optimize margin and improve guest value.
∎ Stay informed of regulatory and security issues and escalate where necessary.
∎ Oversee quality control - ensure best practice is adopted to minimize air reservation errors.
∎ Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
∎ Manage Daily Official works.
∎ Manage corporate clients through emails and other ways of communication.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ All other duties as directed by the Higher Management.
∎ Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
∎ Sorting out issues that may increase bookings or reservations.
∎ Report to: Operations Manager.
∎ Responsibilities & Context
∎ Sell Tickets and Reservation.
∎ Market Visit, client hunt, creating market opportunity. Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
∎ Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
∎ Participate in post tour review meetings.
∎ Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.
∎ Monitor competitors and awareness of other tour operator air business models.
∎ Proactively look for opportunities to optimize margin and improve guest value.
∎ Stay informed of regulatory and security issues and escalate where necessary.
∎ Oversee quality control - ensure best practice is adopted to minimize air reservation errors.
∎ Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
∎ Manage Daily Official works.
∎ Manage corporate clients through emails and other ways of communication.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ All other duties as directed by the Higher Management.
∎ Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
∎ Sorting out issues that may increase bookings or reservations.
∎ Report to: Operations Manager.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Naya Paltan)
Company Information:
∎ Flyghuri Aviation
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Sep 2024
Category: Hospitality/ Travel/ Tourism
