Technical Writer

Job Description

Title: Technical Writer

Company Name: An International Software Company

Vacancy: 1

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Software Company

• Bachelor of Science (BSc)
• Master of Science (MSc)

• At least 5 years
• The applicants should have experience in the following business area(s): Software Company

• Age At least 25 years

• Proven ability to manage multiple projects with excellent prioritization skills.

• Strong knowledge of SDLC and related methodologies.

• Familiarity with XML-based documentation tools and content management systems.

• Ability to quickly grasp complex technical topics and communicate them effectively.

• Experience developing content for diverse audiences (developers, end-users, internal teams).

• Strong collaboration skills; experience working closely with engineering and design teams.

• Proficiency in developing both text and multimedia documentation to support different user needs.

• Commitment to delivering high-quality, standards-compliant, and user-centric documentation.

• Excellent attention to detail, including grammar, terminology, and formatting.A continuous improvement mindset, with contributions to enhancing tools, processes, and content strategy.

• Develop comprehensive, accurate documentation that meets organizational standards and enhances the user experience.

• Gain a deep understanding of products and services to translate technical details into polished, engaging content.

• Write user-focused documentation that enables customers to succeed with our products.

• Build and maintain detailed repositories of reference materials, including research, usability tests, and design specifications.

• Evaluate existing documentation and propose innovative improvements.

• Research, draft, edit, and maintain technical content in collaboration with cross-functional teams.

• Independently gather information from subject matter experts to create procedure manuals, technical specifications, and process documentation.

• Manage documentation repositories; revise and centralize content for consistency and accessibility.

• Develop and maintain content templates and information architectures that support scalability, legal standards, and data migration.

• Create alternative content formats (visuals, diagrams, charts, animations, or videos) to maximize usability.

• Standardize documentation across platforms and media, ensuring consistency in style, tone, and terminology.

• Collect usability feedback from customers and internal stakeholders to refine documentation.

• Proofread, edit, and revise documents to ensure readability, usability, and linguistic accuracy.

• Plan, coordinate, and deliver User Assistance (UA) materials according to project milestones.

• Actively contribute to improving UA tools, processes, and standards across the organization.

• Participate in cross-company initiatives to enhance content strategy and documentation practices.