Experience
- At least 2 years
- The applicants should have experience in the following business area(s): Call Center, Coaching Center, Educational Technology (Edtech) Startup, Immigration and Education Consultancy Service, Immigration/Visa Processing, Training Institutes
Education
- Bachelor/Honors
- Masters
Requirements
- At least 2 years
- The applicants should have experience in the following business area(s): Call Center, Coaching Center, Educational Technology (Edtech) Startup, Immigration and Education Consultancy Service, Immigration/Visa Processing, Training Institutes
Skills Required
Additional Requirements
- Age 24 to 45 years
Responsibilities & Context
Lead and supervise the lead conversion/follow-up team to ensure daily productivity and performance
Monitor team follow-up activities to maximise lead conversion and sales closure
Review call quality through CRM/call monitoring systems and provide feedback/coaching
Ensure proper lead handling, timely follow-up, and accurate CRM updates by team members
Set individual/team KPIs and monitor performance against targets
Identify performance gaps and implement corrective action plans
Work closely with Sales/Advising/HR teams for performance evaluation and development
Prepare regular team performance, conversion, and productivity reports
Motivate and coach team members to achieve sales and operational goals
Maintain discipline, attendance, and performance standards within the team
Job Other Benifits
- Performance bonus,Profit share,Medical allowance
- Lunch Facilities: Partially Subsidize
- Salary Review: Half Yearly
- Festival Bonus: 2