Support Engineer- IT, BOGCL

• At least 2 years

• Bachelor’s degree or M.Sc. degree or Post Graduate Diploma in the field of computer science/Information Technology, or related discipline from a recognized university.

• At least 2 years

• Age At least 25 years

• Experience on supporting corporate office, manufacturing, or multi-site environments is preferred.

• Working knowledge of Windows 10/11, Microsoft 365, endpoint setup, printers and TCP/IP troubleshooting.

• ITIL Foundation or Microsoft endpoint / Microsoft 365 certification is an advantage.

• Windows desktop/laptop troubleshooting, imaging and endpoint lifecycle management.

• Microsoft 365 applications, Teams, Outlook, OneDrive and basic account administration.

• Active Directory / Entra ID fundamentals and identity-security awareness.

• ITSM ticketing, prioritization, escalation, remote support and asset management.

• Basic networking, endpoint security, customer service and VIP support etiquette.

• Clear communication, service ownership, confidentiality and professional conduct.

Bashundhara Oil and Gas Company Ltd. (BOGCL), is looking for some competent candidates for the Position of "Support Engineer- IT" at Dhaka.

The talent we are looking for will be the following experience:

A. End-User and Workplace Technology Support

• Provide first- and second-level support for desktops, laptops, printers, scanners, meeting-room equipment, projectors and approved peripherals.

• Troubleshoot Windows, application installation, performance, user profiles, hardware faults and endpoint connectivity.

• Support Microsoft 365 services including Outlook, Teams, OneDrive and Office applications within assigned permissions.

• Deploy devices using approved images, applications, policies and configuration standards.

B. Identity, Connectivity and Collaboration Support

• Perform approved onboarding/offboarding, password resets, group membership and endpoint setup in coordination with identity/security teams.

• Diagnose LAN/Wi-Fi, VPN, DNS and basic connectivity issues; escalate with clear troubleshooting evidence.

• Support meeting rooms, video conferencing, IP phones and workplace collaboration technology.

• Support CCTV, access control and attendance systems only within assigned authorization and training.

C. Service Desk and User Experience

• Log, categorize, prioritize, update and close incidents and service requests in the ITSM system, maintaining user communication and escalation records.

• Provide discreet, professional priority support to executives and designated VIP users under approved service levels.

• Create user guides, FAQs and knowledge-base articles; report recurring issues and improvement opportunities.

D. Asset, Security and Vendor Coordination

• Maintain endpoint assets, handover forms, repair history, loan devices, software inventory and transfer/return records.

• Apply approved endpoint security practices, including patching, encryption checks, endpoint protection and safe handling of user data.

• Coordinate warranty repairs, vendor visits and replacement devices; verify completion before closure.

• Gratuity
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Leave as per Bangladesh Labor Law.

• Other benefits as per Company Policy.