Service Relations Coordinator

Job Description

Title: Service Relations Coordinator

Company Name: Dilligence Digital Ltd.

Vacancy: 2

Age: At least 24 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2026-06-03

Application Deadline: 2026-06-05

Education:

• Bachelor/Honors

• Age At least 24 years

We are seeking a proactive and communication-focused Service Relations Coordinator to join our team at Dilligence Digital Ltd.

In this role, you will serve as the primary point of contact for all incoming calls and communications, handling interactions from caregivers, members, internal staff, and external parties. Your responsibility will be to provide accurate information, address concerns, and ensure that all inquiries are either resolved or properly routed to the appropriate department or personnel.

This role requires strong verbal communication skills, presence of mind, and the ability to manage real-time conversations in a professional and efficient manner.

Key Responsibilities

• Receive and handle incoming calls from caregivers, members, staff, and external parties in a professional and timely manner

• Provide accurate information and guidance based on the nature of each inquiry

• Forward or transfer calls to the appropriate department or personnel when necessary

• Ensure all callers are properly assisted, and their concerns are addressed before ending the interaction

• Maintain a clear and organized log of calls, inquiries, and follow-ups

• Ensure timely follow-up on unresolved issues and escalate when required

• Coordinate with departments such as Billing, Compliance, Nursing, Intake, and Operations

• Identify recurring issues and communicate insights to management for process improvement

• Maintain confidentiality and adhere to company policies and compliance standards

Qualifications

• Strong command of English (both spoken and written)

• Excellent verbal communication skills and confidence in handling phone conversations

• Comfortable handling a high volume of calls and real-time communication

• Strong organizational skills and attention to detail

• Ability to multitask and manage multiple inquiries simultaneously

• Comfortable working in a fast-paced, remote environment

• Basic computer proficiency (Microsoft Office, Google Workspace, email handling)

• Prior experience in customer service, call handling, or coordination roles is a plus, but not required

• Freshers are encouraged to apply

Working Days & Hours

• Monday through Friday

• 7:30 PM to 4:30 AM (Bangladesh Time)

• Working hours may be adjusted based on U.S. Daylight Saving Time and operational requirements