Client Onboarding Coordinator

Job Description

Title: Client Onboarding Coordinator

Company Name: Dilligence Digital Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

Published: 2024-09-03

Application Deadline: 2024-09-10

Education:

• Bachelor/Honors
• Higher Secondary

Qualifications:

• Proficient in English with strong written communication skills.
• Excellent attention to detail and strong organizational skills.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• Strong problem-solving skills and the ability to work independently.
• Familiarity with standard office software (e.g., Microsoft Office, Google Workspace).

Preferred Skills:

• Familiarity with CRM systems and data entry is a plus, but not required.
• Prior experience in client onboarding, customer service, or a similar administrative role is an advantage, but not required.
• Ability to adapt to changing processes and systems.

Location: Remote (Night Shift)

Work Hours: 8:00 PM to 4:00 AM (Bangladesh Time)

We are seeking a diligent and detail-oriented Client Onboarding Coordinator to manage the onboarding process for our newly acquired clients. In this role, you will be responsible for monitoring and managing email communications, coordinating with the authority that sends clients, and ensuring all required data is accurately recorded in our internal systems. You will also be responsible for maintaining our official CRM and ensuring that all relevant team members are kept informed with up-to-date information.

Key Responsibilities:

• Monitor incoming emails to identify new clients and initiate the onboarding process.
• Communicate with the authority responsible for sending clients, responding promptly to any inquiries or requests for information.
• Accurately record all client data in the internal application, ensuring that it is up-to-date and complete.
• Maintain the official CRM system, ensuring that all client information is properly logged and easily accessible.
• Perform required data entry tasks, ensuring a high level of accuracy and attention to detail.
• Regularly update other team members on the status of new clients and any important information related to their onboarding process.
• Collaborate with internal teams to ensure the seamless onboarding of new clients.

• Weekly 2 holidays
• Festival Bonus: 2