Senior Service Designer
Job Description
Title: Senior Service Designer
Company Name: Noora Health
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ TEAM: Service & Systems Design - Bangladesh
∎ WHAT WE VALUE: At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities - among many others. We encourage people from all backgrounds to apply for positions at Noora Health.
Job Responsibilities:
∎ Represent the voice of the user (and stakeholders) in the context of Bangladesh, working closely with the Shared teams
∎ Conduct need assessment on specific condition areas in a particular geography, to create nuances of the program (including its products) for new condition areas.
∎ Create service design framework and service blueprints for new health condition areas (ex:
∎ Cardiology, Tuberculosis, etc) in line with the organization's standards.
∎ In tandem with the Shared Learning and Sharing analyze existing services and experiences across programs and products by co-creative visualization and blueprinting, in order to identify pain points and gaps, as well as possible suggestions or ideas for improvement.
∎ Provide inputs on the identification of the base project, high-level objectives, scope and intended outcomes during new program development.
∎ Identify and describe the patient and caregiver touchpoints that will drive the intended outcomes, in collaboration with the implementation teams.
∎ Create systems maps for new condition areas in line with org standards and guidelines.
∎ Support in finalization of tools and artifacts, including testing for a particular project, in collaboration with creative design, medical, content, implementation, training and technology, to ensure that the program is consistent and in line with envisioned service design.
∎ Plan for and execute end-to-end service prototyping or experience prototyping (for a singular tough point), as and when the project requires the same.
∎ Work closely with Tech Ops and Product to decide the modes of engagement for tech components of the project, from a UX point of view for both frontstage and backstage.
∎ Collaborate with teams having accountabilities on research, strategy, and medical to finalize the theory of change of a project on improving health outcomes.
∎ Support backstage processes, by providing teams with tools to help them with program delivery and platform interactions (e.g., flowcharts / suggestions for implementation)
∎ Ensure the service is understood by all relevant stakeholders, by leading the creation of flowcharts, maps, walkthroughs, decks, storyboards etc with required support from other Program Design & Development Teams
∎ Support Shared Teamwork, as and when required
Additional Requirements:
∎ Master's degree in Design followed by 3-5 years of experience, OR an undergraduate degree in any other field followed by at least 6-8 years of experience in Design Research, Design Strategy, Social Design, UX or Service Design disciplines.
∎ Ability to visualize service models, journey maps and service blueprints as needed. Using software to do the same (Ex: Mural, Miro, Adobe Illustrator, Figjam) is a plus.
∎ Ability to zoom in and out of a given problem as needed.
∎ Attention to detail, process documentation and basic project management skills.
∎ Language proficiency in English and Bangla
Salary:
∎ Competitive Salary will be offered
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Feb 2023
Company Information:
∎ 4 Feb 2023
∎ Noora Health
∎ Business : Noora Health’s mission is to improve outcomes and save lives of patients by empowering family caregivers with the skills they need to care for their loved ones.
Noora turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care - the patient’s own family - turning these worried family members into skilled caregivers. The Care Companion Program (CCP) is currently implemented at more than 150 government hospitals across India and Bangladesh and over 1,000,000 patients and family members have been trained by the CCP. Research on the program has found improved health behavior uptake, decrease in post-surgical complication rates, and decrease in newborn complications/readmissions. Noora’s COVID-19 response has reached more than 15 million people.
Noora Health was launched out of Stanford University in 2014, and has been supported by many large philanthropic foundations including Mulago, Draper Richards Kaplan, Echoing Green, Ashoka, Medtronic and Jasmine among others. For more information:
1) 2020 Annual Report
2) Q1 2021 Report
3) Introductory Deck
4) Website - noorahealth.org
5) COVID-19 Resources - noorahealthcovid19.org
Category: Design/Creative
:
