Medical Support Executive
Job Description
Title: Medical Support Executive
Company Name: Noora Health
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):NGO
Published: 27 Aug 2024
Education:
∎ Bachelors or Masters in Nursing, Midwifery or Medicine.
Requirements:
Additional Requirements:
∎ At least two years of experience working in a clinical setting
∎ Excellent communication and writing skills in Bangla and English
∎ Working proficiency with MS Office Suite; Comfortable using Android phones,
∎ laptops, web browsers, Gmail, and other popular online websites
∎ Highly organised, detail-oriented, and self-accountable
∎ Excellent collaboration and interpersonal skills with team members at varying levels of management
∎ At least two years of experience working in a clinical setting
∎ Excellent communication and writing skills in Bangla and English
∎ Working proficiency with MS Office Suite; Comfortable using Android phones,
∎ laptops, web browsers, Gmail, and other popular online websites
∎ Highly organised, detail-oriented, and self-accountable
∎ Excellent collaboration and interpersonal skills with team members at varying levels of management
Responsibilities & Context:
∎ Respond to health-related questions that are submitted via our Remote
∎ Engagement Service platform (WhatsApp and voice calls). Questions may pertain
∎ to multiple condition areas such as Maternal and Child Health, General Medicine
∎ and Surgical Care, Non-Communicable Diseases, Tuberculosis, etc.
∎ Prepare the draft responses to questions coming from the patients and family
∎ caregivers, escalate high-priority questions based on triaging protocols
∎ Audit various responses to ensure they meet quality and efficiency standards
∎ Manage and report platform glitches to our Platforms and Engineering team
∎ Support in developing a knowledge base of questions and answers
∎ Conduct user calls to understand needs and behaviours and collect feedback
∎ Maintain and share data and reports on the RES two-way response system
∎ Identify challenges in the response system and develop the mitigation plan
∎ Collaborate and cooperate with other teams to improve the product
∎ Perform other need-based tasks
∎ WHAT YOU WILL DO
∎ We are in search of an experienced nurse who has strong medical knowledge and excellent leadership qualities to respond to user questions on our Remote Engagement Service (RES) platform. RES is a mobile-based messaging service for patients and their caregivers that empowers them towards healthy behaviors. You will play a key role in the development and functioning of RES in Bangladesh. You will:
∎ Respond to patient questions on our digital platform
∎ Respond to health-related questions that are submitted via our Remote
∎ Engagement Service platform (WhatsApp and voice calls). Questions may pertain
∎ to multiple condition areas such as Maternal and Child Health, General Medicine
∎ and Surgical Care, Non-Communicable Diseases, Tuberculosis, etc.
∎ Prepare the draft responses to questions coming from the patients and family
∎ caregivers, escalate high-priority questions based on triaging protocols
∎ Audit various responses to ensure they meet quality and efficiency standards
∎ Manage and report platform glitches to our Platforms and Engineering team
∎ Develop the two-way response system in RES
∎ Support in developing a knowledge base of questions and answers
∎ Conduct user calls to understand needs and behaviours and collect feedback
∎ Maintain and share data and reports on the RES two-way response system
∎ Identify challenges in the response system and develop the mitigation plan
∎ Collaborate and cooperate with other teams to improve the product
∎ Perform other need-based tasks
∎ We encourage people from all backgrounds to apply for positions at Noora Health.
∎ Click link at the bottom part of the ad to view detail job ad.
Employment Status: Full Time
Job Location: Dhaka
Apply URL::
Apply Procedure:
Company Information:
∎ Noora Health
∎ Reg. Office: 2443 Fillmore St, #380-3203, San Francisco, CA 94115 | [email protected]
Address::
∎ Reg. Office: 2443 Fillmore St, #380-3203, San Francisco, CA 94115 | [email protected]
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Sep 2024
Category: Medical/Pharma
