Job Description
Title: Senior/ Customer Feedback Officer
Company Name: ACI Motors Limited
Vacancy: Not specific
Job Location: Dhaka (Tejgaon Industrial Area)
Employment Status: Full-time
Educational Requirements:
∎ Graduation from any reputed university.
∎ Skills Required: good listening skill, Interpersonal Skills, Strong communication skills
Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
∎ The applicants should have experience in the following business area(s):
Automobile
∎ Freshers are also encouraged to apply.
Job Context:
∎ ACI Motors Limited provides Complete Farm Mechanization Solutions to farmers by offering a wide range of agriculture machinery - Tractor, Power tiller, Generators, Diesel Engine Reaper, Mini Combine Harvester, Rice Transplanter, Construction Machinery and tire.
Job Responsibilities:
∎ Attend phone calls at the call center, answer customer queries and take necessary actions based on customer's queries/requirements.
∎ Provide specific and appropriate information to customers.
∎ Record after-sales service requests from customers and communicate with the respective service team to ensure on-time service.
∎ Follow up with the customers to ensure successful completion of service and collect CSI data.
∎ Input and record customer information in the database.
∎ Communicate and cross-check with customers on periodic service, warranty, and other relevant issues.
∎ Generate sales/service leads through phone calls and forward data to the sales/service team.
∎ Perform any other tasks assigned by the supervisor.
Additional Requirements:
∎ Age 22 to 32 years
∎ High social and communication skills.
∎ Active listening skills, adaptability, and patience.
∎ Intention to build career in customer support.
Salary:
∎ Negotiable
∎ Attractive Salary and other Benefits & Services as per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jun 2023
Company Information:
∎ 19 Jun 2023
∎ ACI Motors Limited
∎ Address : ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Web : www.aci-bd.com
∎ Business : Pharmaceuticals; Agribusiness; Consumer Brands.
Category: Customer Support/Call Centre
: Please read job description and requirements carefully.
