Officer, Social Compliance and Producer Development (SCPD)
Job Description
Title: Officer, Social Compliance and Producer Development (SCPD)
Company Name: Aarong
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ A Graduate (preferably BBA) from any reputed university
Job Responsibilities:
∎ Attend hotline incoming and outgoing call to provide service to registered members in with a positive and efficient manner
∎ Register the query of artisan and keep a proper record of the claim by using the web-based software as well as mobile application
∎ Understand the query of the artisan for identifying the issue and coordinate with field staff to provide service as per operational guidelines and policy
∎ Resolve claim after proper verification and validation of related documents and information
∎ Prepare high-quality reports for regular updates on daily, weekly and monthly basis
∎ Conduct field visits at different production units and sub-center for monitoring the well-being programme of artisan
∎ Coordinate with artisans, management staffs and field staffs for benefit disbursement of implemented project
∎ Ensure accurate and authentic registration of artisans and beneficiaries in the web-portal
∎ Ensure regular update of information regarding claim, benefits and scheme related operation
∎ Assist field staff for providing refresher sessions by proving them regular operational related information updates and effective communication
∎ Maintain regular communication with concerned person, unit and department over phone, email and other modes of communication
∎ Conduct reconciliation of claim disbursement and cross-check with database on weekly and monthly basis
Additional Requirements:
∎ At least 1-2 years of relevant experience (preferably in customer service)
∎ Knowledge of database management
∎ Excellent communication skills both written and oral in English and Bangla
∎ Proficiency in MS Word and Excel.
∎ Expertise in computer literacy and mobile applications
∎ Good problem solving, report writing, and decision-making skill
Compensation & Other Benefits:
∎ Provident Fund, Gratuity, Festival Bonus, Yearly Performance Bonus, Health & Life Insurance, etc.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Nov 2021
Company Information:
∎ 28 Oct 2021
∎ Aarong
∎ Address : Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208
∎ Web : www.aarong.com
∎ Business : Aarong is Bangladesh’s most popular lifestyle retail chain. This ethical brand began in 1978 as a humble means to empower rural artisans to rise above poverty. Today, with 23 retail stores across Bangladesh and over 100 fashion and lifestyle product lines, Aarong supports 65,000 artisans with fair terms of trade. Revolutionizing the retail industry with high standards for quality and artistry, this iconic brand blends the traditional with the contemporary in ways that never cease to win consumer appeal both at home and abroad. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 6th Nov 2021
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