Officer, Sales & Customer Care – Watch Division
Job Description
Title: Officer, Sales & Customer Care – Watch Division
Company Name: Kallol Group of Companies
Vacancy: --
Age: 22 to 28 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
Published: 2026-08-23
Application Deadline: 2026-09-20
Education:
Graduation in any discipline.
HSC candidates may also be considered based on relevant skills and suitability.
Requirements:
Skills Required:
Additional Requirements:
- Age 22 to 28 years
Age: 22–28 years
Gender: Both males and females are encouraged to apply.
Height: 5'5"–5'8" for males; 5'2"–5'5" for females.
Excellent communication, interpersonal, presentation, and relationship-building skills.
Confident, energetic, well-groomed, and customer-focused with strong selling ability.
Ability to work under pressure while maintaining accuracy, integrity, and service standards.
Basic computer proficiency and willingness to work in shifts, weekends, and public holidays.
Responsibilities & Context:
About Kallol Group
Established in 1972, Kallol Group of Companies is one of Bangladesh’s leading and respected business conglomerates, with strong operations across FMCG, retail, and distribution. Through Time Zone, the Group represents an exclusive portfolio of internationally renowned luxury and lifestyle watch brands, including Rado, Longines, Tissot, Citizen, Casio, Seiko, Fossil, Swatch, Tommy Hilfiger, Titan, and others, supported by a nationwide retail and service network committed to genuine products, exceptional customer experiences, and professional after-sales service aligned with global brand standards.
Job Summary
The Officer, Sales & Customer Care will be responsible for achieving sales targets, delivering premium customer experiences, maintaining brand and showroom standards, and supporting day-to-day outlet operations. The role requires strong product knowledge, excellent communication, a customer-centric mindset, and the ability to represent international watch brands with professionalism.
Key Responsibilities
1. Sales & Customer Experience
Achieve sales targets through effective selling, upselling, and cross-selling.
Understand customer needs and provide personalized product recommendations and demonstrations.
Build customer relationships through excellent service, follow-up, and professional handling of queries, complaints, and after-sales requests.
2. Product Knowledge & Brand Representation
Maintain strong knowledge of assigned brands, models, features, specifications, and brand heritage.
Stay updated on new launches, collections, and relevant market trends.
Represent Time Zone and its partner brands through professional grooming, communication, behavior, and service.
3. Showroom Operations & Visual Merchandising
Ensure the showroom is clean, organized, secure, and ready for business.
Maintain attractive product displays and support promotional campaigns, new launches, and seasonal merchandising.
Follow all opening, closing, POS, cash-handling, security, and operational procedures accurately.
4. Inventory & Documentation
Conduct stock verification and ensure accurate recording of product movement, sales, transfers, and returns.
Process transactions accurately and maintain customer, sales, warranty, and service records.
Report stock discrepancies, damages, shortages, and other issues promptly and support audits as required.
5. Market & Customer Insights
Monitor competitor activities, pricing, promotions, product offerings, and customer trends.
Gather and communicate customer feedback and market insights to management.
Identify opportunities to improve sales performance, customer experience, and product positioning.
6. Teamwork, Compliance & Security
Collaborate with outlet teams to achieve individual and collective sales objectives.
Follow company policies, SOPs, ethical sales practices, and brand guidelines.
Ensure safe handling of high-value products while maintaining confidentiality, punctuality, discipline, and professional conduct.
Job Other Benifits:
Attractive Sales Incentives
Festival Bonuses
Leave Encashment
Provident Fund & Gratuity
Profit Sharing
Group Insurance
Other benefits as per company policy
Salary: Competitive and aligned with industry standards.
Benefits include:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Showroom Assistant/Salesman
