Officer / Executive- Customer Service
Job Description
Title: Officer / Executive- Customer Service
Company Name: SML Packaging Solutions Bangladesh Ltd.
Vacancy: Undefined
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ An ideal candidate should have Bachelors and / or Masters degree from any recognized university preferably in Commerce / Business Studies
Experience Requirements:
∎ At most 3 year(s)
Job Responsibilities:
∎ Communicate directly with customers by phone or e-mail; visit customers as and when required
∎ Respond promptly to customer inquiries; handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle product and service inquiries
∎ Provide pricing and delivery information
∎ Perform customer verifications and set up new customer accounts
∎ Process orders, forms, applications and requests
∎ Organize work-flow to meet customer timeframes
∎ Direct requests and unresolved issues to the designated resource
∎ Manage customers' accounts and database
∎ Keep records of customer interactions and transactions
∎ Record details of inquiries, comments and complaints
∎ Record details of actions taken
∎ Prepare and distribute customer activity reports
∎ Communicate and coordinate with internal departments
∎ Follow up on customer interactions
∎ Provide feedback on the efficiency of the customer service process
Additional Requirements:
∎ Age at most 32 years
∎ The applicants should have 0-3 (Zero to Three) years working experience in Customer Service; Sales; Marketing
∎ Should be a pleasant personality, smart and well groomed
∎ Should work well independently as well as in a big team
∎ Should be self motivated, organized and disciplined
∎ Should have patience and good negotiation capability
∎ Should have keen sense of punctuality along with ethical and professional responsibility
∎ Should be willing to work additional hours if it is required to finish the assigned responsibility
∎ Should have knowledge in MS Office, ERP & other computer applications
∎ Should have good analytical ability, good communication skill in English - both written & verbal
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting
Application Deadline: April 13, 2019
Company Information:
∎ SML Packaging Solutions Bangladesh Ltd.
∎ Address : House # 98 (4th floor), Road # 11, Block - C Banani, Dhaka- 1213
∎ Web : www.sml.com
∎ Business : Since it began in 1985 the privately held SML Group (Hong Kong) has rapidly emerged as a world leader in the manufacture and supply of garment trim to the apparel industry. As a truly global company, strategically position in over 40 locations around the world, SML`s goal is to provide products and services so outstanding, that we will always be customer`s supplier of choice. We believe in faster actions, better in approach and bolder in market presence. Our reputation as the technology leader in the merchandise identification industry speaks for itself. The strong supply chain management system and strong footage in e-commerce and business logistics are designed to accommodate the forces of market globalization; and continue to offer our clients the lowest total cost of ownership.
Category: Customer Support/Call Centre
Send your CV to: [email protected]
