Executive / Senior Executive - Customer Service
Job Description
Title: Executive / Senior Executive - Customer Service
Company Name: SML Packaging Solutions Bangladesh Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ An ideal candidate should have bachelor / master's degree / BBA / MBA from any reputed university, preferably in Commerce / Business Studies
Experience Requirements:
∎ 3 to 4 year(s)
Job Responsibilities:
∎ Communicate directly with customers by phone or e-mail; visit customers as and when required
∎ Respond promptly to customer inquiries; handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle product and service inquiries
∎ Provide pricing and delivery information
∎ Perform customer verifications and set up new customer accounts
∎ Process orders, forms, applications, and requests
∎ Organize workflow to meet customer timeframes
∎ Direct requests and unresolved issues to the designated resource
∎ Manage customers' accounts and database
∎ Keep records of customer interactions and transactions
∎ Record details of inquiries, comments, and complaints
∎ Record details of actions taken
∎ Prepare and distribute customer activity reports
∎ Communicate and coordinate with internal departments
∎ Follow up on customer interactions
∎ Provide feedback on the efficiency of the customer service process
Additional Requirements:
∎ The ideal applicant should have minimum 03 to 04 (three to four) years of relevant experience in similar industry
∎ Soft-spoken & Gentle; well conversant in English & Bangla
∎ Pro-active, friendly, smart & hard-working
∎ Tactical & Patient; Sympathetic & Compassionate
∎ Well organized in managing multiple tasks & maintaining deadlines
∎ Familiar with MS Office and other software including ERP system
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 May 2021
Company Information:
∎ 27 May 2021
∎ SML Packaging Solutions Bangladesh Ltd.
∎ Address : SFB - 2, Adamjee EPZ
∎ Web : www.sml.com
∎ Business : Since it began in 1985 the privately held SML Group (Hong Kong) has rapidly emerged as a world leader in the manufacture and supply of garment trim to the apparel industry. As a truly global company, strategically positioned in over 40 locations around the world, SML`s goal is to provide products and services so outstanding that it will always be customers’ supplier of choice. SML believes in faster actions, better approach and bolder market presence, and its reputation as the technology leader in the merchandise identification industry speaks for itself. The strong supply chain management system and even stronger footage in e-commerce and business logistics are designed to accommodate the forces of market globalization; and continue to offer its clients the lowest total cost of ownership. SML group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. SML do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Category: Customer Support/Call Centre
