Job Description
Title: Manager, Student Information Centre
Company Name: BRAC University
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Excellent academic credentials; Bachelor degree is mandatory: a Master's degree is desirable
Experience Requirements:
∎ At least 7 year(s)
Job Context:
∎ BRAC University (BRACU) follows a liberal arts approach to education which nurtures fresh ideas and gives new impetus to the field of tertiary education. It ensures a high quality of education and aims to meet the demands of contemporary times. BRACU is accredited by the University Grants Commission (UGC) and approved by the Ministry of Education, Government of Bangladesh which has established itself as one of the leading private universities in Bangladesh. The university is playing an integral role in the development of skilled graduates for a knowledge-based economy. We are searching for a competent candidate to add value to this role.
∎ Job Location: BRAC University
Job Responsibilities:
∎ To monitor and run the daily Operations of all the university service channels, such as Front service, Back office, Voice and Non-Voice channels etc.
∎ To prepare the Service guideline, SoP, training materials, daily performance report and Dashboard etc.
∎ To evaluate the daily service transactions
∎ To assist with the hiring, training, supervision, coaching and evaluation of staff
∎ To ensure operational efficiency and effectiveness in the delivery of assigned functions, including documentation of main processes, monitoring, training and recommending organizational and procedural changes as appropriate
∎ To display and promote a high level of customer services
∎ To ensure departmental knowledge and technical expertise in the identified areas of service and to equip staff with the tools and training necessary to perform duties
∎ To supervise the Centre Team and assist the Head, helping to set and implement operational goals
∎ To recognize and correct process inefficiencies
∎ To orchestrate collaborative efforts to promote university goals of operational efficiency and a welcoming university environment
Additional Requirements:
∎ 7 years of relevant experience including 3 years of experience in managerial position.
∎ Experience leading and managing operations of Front office, Back-office, Digital service, Inbound and outbound:
∎ Strong interpersonal skills and are adept at building relationships with different stakeholders:
∎ Excellent verbal and written communication skills both in Bangla and English:
∎ Proficiency in MS Office and the use of Internet:
∎ Strong knowledge in performance reporting, creating dashboard in MS excel and PowerPoint presentation:
∎ Strong technical knowledge on different customer service solutions/ platforms and tools (CRM, CMS etc.):
∎ Excellent organizational and analytical skills
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Dec 2023
Company Information:
∎ 9 Dec 2023
∎ BRAC University
∎ Business : University
Category: Education/Training
