Manager/ Asst. Manger - Customer Service
Job Description
Title: Manager/ Asst. Manger - Customer Service
Company Name: Swiss Tex Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Bachelor degree in any discipline
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s):
Garments Accessories
Job Responsibilities:
∎ Maintaining Customer focus at all times and responding to customers' inquiries/orders/complaints (through e- mails, phone) following company guidelines.
∎ Working within agreed service levels, striving to exceed customer expectations.
∎ Taking ownership of queries and proactively following through to resolution.
∎ Ensuring all customers' queries are investigated and resolved; escalating issues if appropriate to the senior management.
∎ Maintaining professional working relationship with internal and external customers.
∎ Working closely with development team, production and logistics personnel in order to meet customer expectations.
∎ Providing services and managing key clients' accounts as a part of account development and services team
∎ Responsibility for delivery of the ready and finished goods and execution of urgent production of goods ensuring all activities associated with delivery and productions are effectively taken care of.
∎ Acknowledging the product orders from customers and coordinating with functional teams to process the orders.
∎ Providing customers with invoices for payment procedures, receiving payments in the form of LC (Letter of Credit) and SC (Sales Contract) and forwarding them to commercial department for documentation.
∎ Updating customers with possible delivery schedule of goods and visiting customers once in a while to help develop strong business relationship.
∎ Participating in cross functional activities with internal departments (Supply Chain, Credit Control, marketing) to achieve sales target and to retain consistent sales projections from customers.
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ Pleasant personality with good communication skill.
∎ Should be capable of handling all customer service related matters and reporting.
∎ Strong ability in problem solving and decision making in your work area and ability to work in a team.
∎ Sharp business sense for handling customers
∎ Ability to work under pressure & meet deadline
∎ Team player & punctual
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2022
Company Information:
∎ 8 Sep 2022
∎ Swiss Tex Ltd.
∎ Address : House # 56, Road # 11, Block # F, Level: 5-7, Banani, Dhaka-1213, Bangladesh.
∎ Web : www.swisstexgroup.com
∎ Business : Swiss Tex Limited, a concern of Swiss tex group, is one of the leading garments accessories manufacturers & exporters in Bangladesh. Swiss tex was established in the year of 1995 as a private limited company. The organization has good reputation in producing & supplying worldwide label program of H&M, Tesco, kappAhl, Mango, Russel Corporation & many other retailers. Our business principle is based on customers` trust, competitive price, best quality and unique service.
Swiss Tex Limited is organized with highly skilled and experienced people. Our labor force is motivated by the favorable environment and responsive management of the organization. We have developed for last fifteen years in each & every aspect of label pattern designing, weaving production, flexo printing, screen printing, paper label printing, careful inspection and overall management in the field of garments accessories.
Category: Marketing/Sales
