International Call Centre Supervisor

Job Description

Title: International Call Centre Supervisor

Company Name: Akij Group

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ A Level, O Level, HSC pass/ BBA/Hons'
∎ IELTS will be get more preference

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Telesales /Telemarketing/ Appointment setting for USA/Canada market.
∎ Manage large amounts of outbound calls to USA/ Canada customers in a timely manner.
∎ Follow communication "scripts" when handling different topics.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customers enquirers, selling services/ products over telephone as per the instruction provided.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/ team qualitative and quantitative targets

Additional Requirements:
∎ Age 18 to 27 years
∎ Must Be Excellent in English Speaking.
∎ Able to work at night shift.
∎ Experienced in MCA, Janitorial, Air duct campaigns will get preference

Salary:
∎ Negotiable
∎ Hourly Based On time Payments

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Sales commission
∎ Weekly 2 holidays (Saturday & Sunday).
∎ Others benefit as per company policy

Application Deadline: 27 Feb 2021

Company Information:
∎ 15 Feb 2021
∎ Akij Group
∎ Address : Akij House, 198 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka-1208.
∎ Web : www.akij.net

Category: Customer Support/Call Centre

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