Intern (Call Center and Customer Care)

Job Description

Title: Intern (Call Center and Customer Care)

Company Name: American Wellness Center (Dhaka Office)

Vacancy: 3

Age: Na

Job Location: Dhaka (Sukrabad)

Salary: --

Experience:

Published: 2024-08-17

Application Deadline: 2024-09-01

Education:

Requirements:

Skills Required: Call Center,Customer Care

Additional Requirements:

Responsibilities & Context:

• We are offering an exciting 3 month internship opportunity for individuals interested in gaining hands-on experience in call center operations and customer care within a healthcare setting. The Call Center and Customer Care Intern will have the opportunity to work closely with our team to provide support to patients and ensure a seamless experience throughout their interaction with the clinic.
• Answer incoming calls from patients and provide assistance with scheduling appointments, inquiries, and general information.
• Respond to patient inquiries via email, chat, or social media platforms in a professional and timely manner.
• Assist with outbound calls to patients for appointment reminders, follow-up care, and patient satisfaction surveys.
• Collaborate with clinic staff to address patient concerns, resolve issues, and escalate complex inquiries as needed.
• Maintain accurate and detailed records of patient interactions and follow-up actions in the clinic's database.
• Participate in training sessions to develop communication, problem-solving, and customer service skills.
• Support other administrative tasks and projects as assigned by the supervisor.