Hostess – Fine Dining Restaurant

Job Description

Title: Hostess – Fine Dining Restaurant

Company Name: JHEEL MAESTRIA

Vacancy: 2

Age: 20 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years

• Diploma

• At least 3 years

• Age 20 to 32 years
• Only Female

Position Summary

At JHEEL MAESTRIA, the Hostess is the first and last point of contact for our guests. The ideal candidate will create a warm, elegant, and memorable first impression while ensuring smooth guest flow, reservation management, and exceptional hospitality standards throughout the dining experience. Hostesses in fine dining environments are responsible for welcoming guests, managing reservations, coordinating seating, and maintaining a refined guest experience.

Key Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.

• Manage reservations, walk-ins, and waitlists efficiently.

• Escort guests to their tables and introduce them to the assigned server.

• Provide accurate wait-time estimates and keep guests informed.

• Coordinate table assignments to ensure balanced service flow and optimal guest experience.

• Handle guest inquiries, special requests, celebrations, and VIP arrangements.

• Answer telephone calls professionally and assist with reservation bookings.

• Maintain an organized reception area and ensure menus are clean and presentable.

• Communicate effectively with service staff, supervisors, and management regarding guest needs.

• Monitor dining room occupancy and support smooth restaurant operations.

• Assist in resolving guest concerns promptly and courteously.

• Uphold JHEEL MAESTRIA's grooming, service, and hospitality standards at all times.

Required Qualifications

• High School Diploma or equivalent.

• Previous experience in hospitality, fine dining, hotels, or customer service preferred.

• Excellent communication skills in English and Bengali.

• Professional appearance and positive attitude.

• Strong interpersonal and guest service skills.

• Ability to multitask in a fast-paced environment.

• Knowledge of reservation systems is an advantage.

• Ability to remain calm and courteous under pressure.

Key Skills

• Guest Relations & Hospitality

• Communication & Telephone Etiquette

• Reservation Management

• Problem Solving

• Time Management

• Team Collaboration

• Attention to Detail

• Professional Grooming & Presentation

Working Conditions

• Flexible shifts including evenings, weekends, and public holidays.

• Standing and walking for extended periods.

• Fast-paced fine dining environment.