Front Desk Officer

Job Description

Title: Front Desk Officer

Company Name: Munshi HR Solutions Ltd.

Vacancy: 1

Age: 20 to 35 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor of Arts (BA) in Hospitality Management
• Bachelor of Science (BSc) in Management
• Bachelor of Commerce (Pass) in Hospitality Management

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age 20 to 35 years
• Only Female

As part of our commitment to workplace diversity and inclusion, we encourage qualified female candidates from Bangladesh’s Indigenous communities to apply for the Corporate Front Desk position.

Preferred Candidates: As part of our commitment to workplace diversity and inclusion, we encourage qualified female candidates from Bangladesh’s Indigenous communities to apply for the Corporate Front Desk position.

Key Responsibilities:

• Greet and welcome visitors, clients, business partners, and guests professionally, ensuring a positive first impression of the organization.

• Provide courteous face-to-face assistance to visitors and respond to their inquiries in a professional and timely manner.

• Receive and direct incoming telephone calls, transfer calls to the appropriate departments or personnel, and take messages when necessary.

• Provide relevant information about the organization, its services, office procedures, and designated contact persons.

• Manage visitor registration, maintain visitor logs, and coordinate with concerned departments to facilitate smooth visitor access.

• Schedule and coordinate appointments, meetings, and visitor arrangements in consultation with the relevant personnel.

• Maintain the reception area in a clean, organized, presentable, and professional manner at all times.

• Receive, record, and distribute incoming mail, courier items, documents, and other official deliveries to the appropriate departments.

• Perform routine administrative and clerical tasks, including data entry, document handling, and record maintenance.

• Maintain and update contact directories, meeting schedules, visitor records, and other reception-related documents.

• Utilize office applications, email, telephone systems, and other relevant software to perform daily responsibilities efficiently.

• Coordinate with the Administration, HR, IT, and other departments to address visitor requirements and resolve reception-related issues.

• Assist in arranging meeting rooms and ensuring the availability of necessary facilities for scheduled meetings and official visits.

• Handle inquiries and complaints politely, maintain confidentiality, and refer sensitive or complex matters to the appropriate personnel.

• Monitor the availability of reception supplies and communicate replenishment requirements to the concerned department.

• Maintain professional etiquette, a positive attitude, and a service-oriented approach while interacting with visitors and colleagues.

• Demonstrate effective verbal and written communication skills in both Bangla and English.

• Perform any other duties assigned by management from time to time to support smooth corporate office operations.

• T/A
• Festival Bonus: 2
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly