Job Description

Title: Front Desk Executive

Company Name: Quasar Global International Limited.

Vacancy: 4

Job Location: Dhaka (Pallabi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ North South University, Ahsanullah University of Science and Technology, East West University, American International University Bangladesh, BRAC University students will get preference.
∎ A'level, O'level, HSC (English version), IELTS preferred.
∎ Training/Trade Course: TrainingTrade Course: BPO,Telemarketing,Call Center
∎ Skills Required: Customer Care

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Welcome and assist clients for a positive experience.
∎ Manage high call volumes, providing information and directing inquiries.
∎ Schedule and confirm appointments, ensuring operational efficiency.
∎ Understand laser and aesthetics services, addressing client queries accurately.
∎ Handle client registrations efficiently.
∎ Maintain a welcoming waiting area and perform general administrative tasks.
∎ Collaborate with sales and marketing for phone promotions.
∎ Respond promptly to voicemail and email inquiries with detailed information.
∎ Assist in resolving client concerns, escalating when necessary.
∎ Ensure seamless information flow with clinic staff.
∎ Uphold high customer service standards for a positive client impression.
∎ Monitor and respond to social media messages, engaging with the online community.

Additional Requirements:
∎ Age at least 18 years
∎ Only females are allowed to apply
∎ Communication in English, Fluent in English speaking and Writing
∎ Excellent communication and interpersonal skills.
∎ Proven experience in a customer-facing role.
∎ Proficient in handling phone systems and basic computer applications.
∎ Positive attitude and a passion for delivering exceptional customer service.

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary with performance-based incentives.
∎ Training and development opportunities.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Dec 2023

Company Information:
∎ 16 Nov 2023
∎ Quasar Global International Limited.
∎ Address : Plot No: 2/6, Level-6, Pallabi, Mirpur, Dhaka-1216.
∎ Business : 1. First Class Govt. & Private Contractor & Supplier.
2. Export & Import.
3. IT & Media.
4. Consultancy.

Category: Receptionist/PS

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Source: bdjobs.com

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