Executive/ Senior Executive, Customer Care
Job Description
Title: Executive/ Senior Executive, Customer Care
Company Name: Akhtar Group
Vacancy: 1
Job Location: Manikganj (Singair)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Care
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Furniture and Interior
∎ The applicants should have experience in the following business area(s):
Furniture Manufacturer
Job Responsibilities:
∎ Receive phone calls & Complaints through Customer/SR/Channels and respond and keep track of all Complaints, maintain record and database.
∎ Provide service to the customer and gives precise information & solution to the customer.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Identify customer needs, clarify information and provide solutions of required complaints.
∎ Manage and update customer databases with the status of each customer.
∎ Report to management daily, Weekly & monthly update situation.
∎ Keeping a record of customer interaction and details of actions taken against complaints.
∎ Must have excellent computer operating skills, particularly in MS Word, Excel and Power Point.
∎ To perform any other duties and responsibilities assigned by the management time to time.
Additional Requirements:
∎ Age 26 to 35 years
∎ Both males and females are allowed to apply
∎ Working experience in any furniture industry and in sales of furniture industry will get preference.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport Facility
Application Deadline: 25 Dec 2020
Company Information:
∎ 26 Nov 2020
∎ Akhtar Group
∎ Address : 66 Progoti Sharani, Baridhara, Dhaka-1212
∎ Web : www.akhtargroup.com.bd
∎ Business : Group of Companies
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 25th Dec 2020
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