Executive – Sales Admin & MIS

• 2 to 3 years

• Bachelor’s degree in Accounting, Finance, Management Information Systems (MIS), or a related discipline.

• Training in Microsoft Excel or data reporting will be an added advantage.

• 2 to 3 years

• Age 25 to 35 years

• Strong proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, SUMIFS, and charts.

• Working knowledge of Microsoft Word, email, and office applications.

• Familiarity with ERP, CRM, or sales management software will be an added advantage.

• Good verbal and written communication skills in Bangla and English.

• Professional telephone etiquette and customer-handling skills.

• Strong organizational skills, attention to detail, and accuracy in data entry and reporting.

• Ability to prioritize work, meet deadlines, and follow up consistently.

• Ability to work with multiple departments and escalate unresolved matters promptly.

• Responsible, proactive, and able to maintain confidentiality.

• At least 2 years of experience in Sales Administration, MIS, Sales Coordination, or a similar role.

• Experience in preparing sales reports and coordinating with multiple departments is required.

• Experience handling customer complaints and sales returns will be preferred.

OMC HEALTHCARE (PVT.) LTD., a concern of OMC Group, is a cGMP certified world class standard manufacturer of medical device for local and international market. OMCH has vast experience in medical device market with effective partnership with globally renowned multinational companies. OMCH provides the highest standards of corporate environment to build up your career. We are looking for an organised and detail-oriented Executive – Sales Admin & MIS to support our Sales Administration Department. The role involves preparing sales reports, monitoring sales team activities, handling incoming calls, and coordinating with relevant departments to ensure timely resolution of customer complaints and sales returns.

Job Responsibilities

• Prepare daily, weekly, and monthly sales reports, target-versus-achievement reports, and management summaries.

• Maintain accurate sales databases, customer records, and departmental documents.

• Monitor sales representatives’ attendance, customer visits, daily activities, and report submissions according to company procedures.

• Collect sales updates and follow up on missing reports, pending tasks, and incomplete information.

• Receive incoming phone calls, respond professionally to inquiries, and communicate issues to the relevant persons.

• Record customer complaints and sales return requests, including supporting documents and expected resolution dates.

• Coordinate with Sales, Accounts, Warehouse, Delivery, and other relevant departments to resolve complaints, returns, and operational issues.

• Follow up on return approvals, collection of returned goods, receipt confirmation, and related account adjustments, where applicable.

• Track each complaint and return request until resolution, maintain updated status records, and escalate overdue cases.

• Communicate progress to customers or sales representatives and confirm resolution before closing cases.

• Check and reconcile sales data, identify discrepancies, and report issues to the supervisor.

• Perform other relevant duties assigned by management.

• T/A,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2

Additional Allowances. Long Term Benefits- Provident Fund and Gratuity. Earned leave encashment. Phone allowance.

Result oriented, self-motivated candidate with strong interpersonal skills to lead & manage the team will be offered attractive compensation package.

Other benefits as per company policy.