Job Description
Title: Executive - Customer Service (Complaints Management) & Research
Company Name: DBL Ceramics Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Post Graduation from any discipline from renowned university.
∎ Skills Required: Customer Management
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Ceramics, Customer Service
∎ The applicants should have experience in the following business area(s):
Tiles/Ceramic
Job Responsibilities:
∎ Customer focused, achieve overall satisfaction by communicating with customer/Dealer.
∎ Response and attempt regular customer complain visit.
∎ Resolving issues in a timely manner. Respond to Customer and get answered quickly.
∎ Keep the resolutions time relatively low. Customer issues need to be resolved in a short time.
∎ Quick response & ensure customer retention through proper service.
∎ Understand how to deal with complaints better compared to competitors.
∎ Managing Customer/Client complaints.
∎ Maintain a thorough understanding of company process and policy requirements.
∎ Develop and maintain effective working relationships with different business units and across other functional groups.
Additional Requirements:
∎ Age 25 to 32 years
∎ Only males are allowed to apply
∎ Previous experience in the ceramics industry, preferably in customer service.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving and analytical abilities.
∎ Exceptional interpersonal skills and the ability to remain calm and professional under pressure.
∎ Empathy and the ability to connect with customers on an emotional level.
∎ Attention to detail and the ability to manage multiple tasks simultaneously.
∎ Proficiency in using customer service software and CRM systems.
∎ A proactive mindset and a continuous improvement mindset.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Provident fund, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Jun 2023
Company Information:
∎ 7 Jun 2023
∎ DBL Ceramics Ltd.
∎ Address : South Avenue Tower (6th Floor), House No # 50, Road No # 03, Gulshan Avenue, Gulshan 1, Dhaka - 1212
∎ Web : https://www.dbl-group.com/currentVacancies.php
Category: Customer Support/Call Centre
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