Experience
- 1 to 2 years
- Freshers are also encouraged to apply.
Education
- Master of Business Management (MBM)
- Bachelor/Honors
Requirements
- 1 to 2 years
- Freshers are also encouraged to apply.
Skills Required
Additional Requirements
- Age 24 to 35 years
- Only Female
Responsibilities & Context
Customer Reception & Greeting:
Warmly welcome customers upon arrival.
Offer beverages or waiting assistance, ensuring a hospitable environment.
Appointment Management:
Schedule, confirm, and reschedule appointments.
Maintain appointment records using salon software or manually.
Product & Service Knowledge:
Explain beauty services, treatments, and available packages to customers.
Recommend suitable products (cosmetics, skincare, haircare) based on customer needs.
Client Relationship Building:
Maintain a strong, positive relationship with regular clients.
Ensure follow-up calls after services or for feedback.
Complaint Handling:
Address customer concerns or complaints politely and promptly.
Escalate serious issues to senior management when necessary.
Billing & Cash Handling:
Prepare and process customer bills accurately.
Handle cash, card, and mobile banking transactions responsibly.
Coordination with Beauticians & Staff:
Communicate client requirements clearly to service providers.
Ensure smooth service flow and minimize wait times.
Salon Cleanliness & Ambience Monitoring:
Ensure the reception and customer lounge areas are clean, tidy, and well-maintained.
Report maintenance needs or cleanliness issues.
Record Maintenance:
Maintain a customer database with service history and preferences.
Update customer feedback and service reports.
Upselling & Promotions:
Inform customers about ongoing offers, loyalty programs, or promotional packages.
Encourage product purchases without being pushy.
Job Other Benifits
- Festival Bonus: 2