Executive (CRM Call Center)
Job Description
Title: Executive (CRM Call Center)
Company Name: Akhtar Group
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Center Management
∎ The applicants should have experience in the following business area(s):
Furniture Manufacturer, Group of Companies
Job Responsibilities:
∎ Answer phone calls in a more professional manner and provides information about products services and other information as required by the callers.
∎ All interactions & transactions should have been uploaded into Customize CRM System.
∎ Capability to Process system-generated repair Orders, applications, and forms.
∎ The ability to meet tight deadlines and outstanding time management skills.
∎ Keep a record of details of customer complaints, inquiries, and comments.
∎ Follow up customers and their complaints; ensuring that customer complaints are attended to accordingly.
∎ Identify tasks critical to keeping customer satisfaction levels in check
∎ Having a very pleasant personality which would be helpful to achieve client satisfaction and endorse the company’s Brand image.
∎ Strong interpersonal and communication skills.
∎ Ensure maximized productivity and minimized costs
∎ Manage a technician team & their daily activity schedule.
∎ Any other responsibility assigned by the authority
Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Should have experience of working in any CRM Software
∎ Excellent communication skills
∎ Willing to work under pressure & extensive working hours
∎ Should have skill on MS Word, MS Excel
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Apr 2022
Company Information:
∎ 22 Mar 2022
∎ Akhtar Group
∎ Address : 66 Progoti Sharani, Baridhara, Dhaka-1212
∎ Web : www.akhtargroup.com.bd
∎ Business : It all started in 1976, when the Chairman and Founder of Akhtar Group, K. M. Akhtaruzzaman started his business with Akhtar Furnishers showroom. Innovative designs and high quality products won the heart of the customers very easily. Since then, Akhtar Furnishers is socially recognized as the most prestigious furniture brand in the country. With the passage of time, the company grew bigger and initiated several units including construction, foam, mattress, board, doors, adhesive, polymer, fashion house, magazine and TV channel. At present, the group is considered as one of the largest conglomerates in Bangladesh.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 21st Apr 2022
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