Education Counsellor cum Customer Experience Executive
Job Description
Title: Education Counsellor cum Customer Experience Executive
Company Name: UK University Representatives
Vacancy: 03
Job Location: Chattogram Division, Dhaka Division, Sylhet Division
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
∎ Academic Degree from the UK and English Medium
Experience Requirements:
∎ Na
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Counseling, Education Administration/ Management, Education Counseling, Education Marketing, Education Research, Face-to-Face Customer Support, Placement/ Career Counseling
∎ The applicants should have experience in the following business area(s):
Call Center, Cellular Phone Operator, Consulting Firms, Embassies/Foreign Consulate, Event Management, Immigration & Education Consultancy Service, Immigration/Visa Processing, Investment/Merchant Banking, Overseas Companies, University
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Duties and Responsibilities of Applicants:
∎ To ensure a high level of customer care for its clients, both internal and external to support the delivery of company mission and vision which will meet the corporate standard.
∎ Helping clients towards a deeper understanding of their concerns;
∎
∎ Ability to handle the CRM management system, telephone enquiries and email enquiries from prospective students, their parents, teachers and advisers independently and timely in a professional manner.
∎ Keeping records on EMS pro, create the task, help clients to complete their admission and update institutes Spec sheet by using reporting tools where necessary.
∎ Process incoming applications for all foundation, diploma, undergraduate and postgraduate degree programmes, checking qualifications, Eligibility of the applicants, follow institutes application processing systems, forward it to the respective institutes follow the standard presentation, helping admission officer to make quick and transparent offer with the validity of application decisions and authenticity of its results with the aim of 100% accuracy.
∎ Ability to Check and verify the fees, intake and classification of applicants.
∎ Ensure that correct procedure is followed when dealing with fraudulent applications, applicants with criminal convictions and under-age applicants.
∎ Ensure that correct procedure is followed when dealing with international students requiring visas in accordance with the updated rule and regulation.
∎ Ability to convert student's enquiries into applications through the honest & ethical sales techniques.
∎ Liaise regularly with both students and institutes admission staff.
∎ Accepting without bias the issues raised by clients;
∎
∎
∎ Other Operational day to day task:
∎ Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, and fax, in person and face to face.
∎ Monitor Request Tracker (web-based enquiry system) queues, lead and help collate data relating to all admissions enquiries.
∎ Assist to promotional team and organise education fair, open days, seminar, institutes training and all related visits.
∎ Assist with the production and distribution of publicity materials.
∎ Assist with the monitoring and updating of all information relating to admission.
∎ Gathering course, fees structure, partner institutes list, intake deadline, Entry requirements for upcoming intake.
∎ Establishing a relationship of trust with the clients, respective partners and teachers;
∎ Employee daily log book needs maintain.
∎ The post-holder may be asked to help other sections of the admission processing and to undertake duties as requested by the top management or Director time to time
Additional Requirements:
∎ Age 26 to 33 years
∎ Both males and females are allowed to apply
∎ Essential:
∎ Counselling, sales and marketing experience in education industries.
∎ A proven record of generalist administrative and relevant field experience
∎ Experience of working in a customer-focused environment
∎ Thorough knowledge of data management legislation and good practice including
∎ Freedom of Information and Data Protection
∎ Desirable:
∎ Experience of providing information & advice
∎ Understanding of the international student's application process and higher education admission
∎ An awareness of good data management practice e.g. Freedom of Information, Data
∎ Protection.
∎ Experience of the Higher Education sector
∎ Knowledge of the UK secondary education system
∎ Experience of admissions in a higher education setting
∎ Understanding of O- Level, A - Level, Diploma, undergraduate & postgraduate higher education framework and admissions processes.
∎ Skills
∎ Essential
∎ Computer literate with experience of MS Word, Excel (MS office) and email packages
∎ A confident user of databases and reporting tools
∎ Ability to work with speed and accuracy
∎ Ability to check students personal statement
∎ Communication
∎ Excellent verbal and written communication skills
∎ Maintain professional attitude
∎ Customer Focus
∎ Commitment to high-quality customer service
∎ Commitment to continuous improvement of the customer's experience
∎ Responsive to problems and complaints
∎ Teamwork
∎ Able to be helpful and supportive of other team members
∎ Able to listen and take advice from colleagues
∎ Planning & Organising
∎ Well organised, accurate keeper of records
∎ Prioritise work tasks and plan how deadlines will be met
∎ Finish jobs and deliver on schedule
∎ Able to work effectively under pressure
∎ Flexibility
∎ Able to work in an environment where change is a constant feature
∎ Flexible, adaptable and willing to work occasional weekends and evenings with some overnight stays.
∎ Willingness to undertake training
Salary:
∎ Negotiable
∎ Standard Salary during the probation period and salary could be raise 100% after the probation period.
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 1
∎ Incentive and performance bonus are provided monthly
Application Deadline: October 25, 2019
Company Information:
∎ UK University Representatives
∎ Business : Overseas University representatives
Category: Education/Training
Source: bdjobs.com
Deadline Expired on 25th Oct 2019
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