Education Counsellor cum Customer Experience Executive
Job Description
Title: Education Counsellor cum Customer Experience Executive
Company Name: UK University Representatives
Vacancy: 03
Job Location: Dhaka Division, Sylhet
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
∎ Academic Degree from the UK and English Medium
Experience Requirements:
∎ At most 3 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Duties and Responsibilities of Applicants:
∎ To ensure a high level of customer care for its clients, both internal and external to support the delivery of company mission and vision which will meet the corporate standard.
∎ Helping clients towards a deeper understanding of their concerns;
∎ Ability to handle the CRM management system, telephone enquiries and email enquiries from prospective students, their parents, teachers and advisers independently and timely in a professional manner.
∎ Keeping records on EMS pro, create the task, help clients to complete their admission and update institutes Spec sheet by using reporting tools where necessary.
∎ Process incoming applications for all foundation, diploma, undergraduate and postgraduate degree programmes, checking qualifications, Eligibility of the applicants, follow institutes application processing systems, forward it to the respective institutes follow the standard presentation, helping admission officer to make quick and transparent offer with the validity of application decisions and authenticity of its results with the aim of 100% accuracy.
∎ Ability to Check and verify the fees, intake and classification of applicants.
∎ Ensure that correct procedure is followed when dealing with fraudulent applications, applicants with criminal convictions and under-age applicants.
∎ Ensure that correct procedure is followed when dealing with international students requiring visas in accordance with the updated rule and regulation.
∎ Ability to convert student's enquiries into applications through the honest & ethical sales techniques.
∎ Liaise regularly with both students and institutes admission staff.
∎ Accepting without bias the issues raised by clients;
∎ Other Operational day to day task:
∎ Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, and fax, in person and face to face.
∎ Monitor Request Tracker (web-based enquiry system) queues, lead and help collate data relating to all admissions enquiries.
∎ Assist to promotional team and organise education fair, open days, seminar, institutes training and all related visits.
∎ Assist with the production and distribution of publicity materials.
∎ Assist with the monitoring and updating of all information relating to admission.
∎ Gathering course, fees structure, partner institutes list, intake deadline, Entry requirements for upcoming intake.
∎ Establishing a relationship of trust with the clients, respective partners and teachers;
∎ Employee daily log book needs maintain.
∎ The post-holder may be asked to help other sections of the admission processing and to undertake duties as requested by the top management or Director time to time
Additional Requirements:
∎ Age 24 to 31 years
∎ Both males and females are allowed to apply
∎ Essential:
∎ Counselling, sales and marketing experience in education industries.
∎ A proven record of generalist administrative and relevant field experience
∎ Experience of working in a customer-focused environment
∎ Thorough knowledge of data management legislation and good practice including
∎ Freedom of Information and Data Protection
∎ Desirable:
∎ Experience of providing information & advice
∎ Understanding of the international student's application process and higher education admission
∎ An awareness of good data management practice e.g. Freedom of Information, Data
∎ Protection.
∎ Experience of the Higher Education sector
∎ Knowledge of the UK secondary education system
∎ Experience of admissions in a higher education setting
∎ Understanding of O- Level, A - Level, Diploma, undergraduate & postgraduate higher education framework and admissions processes.
∎ Skills
∎ Essential
∎ Computer literate with experience of MS Word, Excel (MS office) and email packages
∎ A confident user of databases and reporting tools
∎ Ability to work with speed and accuracy
∎ Ability to check students personal statement
∎ Communication
∎ Excellent verbal and written communication skills
∎ Maintain professional attitude
∎ Customer Focus
∎ Commitment to high-quality customer service
∎ Commitment to continuous improvement of the customer's experience
∎ Responsive to problems and complaints
∎ Teamwork
∎ Able to be helpful and supportive of other team members
∎ Able to listen and take advice from colleagues
∎ Planning & Organising
∎ Well organised, accurate keeper of records
∎ Prioritise work tasks and plan how deadlines will be met
∎ Finish jobs and deliver on schedule
∎ Able to work effectively under pressure
∎ Flexibility
∎ Able to work in an environment where change is a constant feature
∎ Flexible, adaptable and willing to work occasional weekends and evenings with some overnight stays.
∎ Willingness to undertake training
Salary:
∎ Negotiable
∎ Standard Salary during the probation period and salary could be raise 100% after the probation period.
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Incentive and performance bonus are provided monthly
Application Deadline: January 10, 2020
Company Information:
∎ UK University Representatives
∎ Business : Overseas University representatives
Category: Education/Training
Deadline Expired on 10th Jan 2020
More jobs of UK University Representatives
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
