Job Description
Title: Customer Support Representative
Company Name: NEWNESS FASHION LTD
Vacancy: 1
Location: Dhaka (Nikunja)
Salary: Negotiable
Published: 11 Nov 2024
Responsibilities & Context:
∎ About Us: Newness Fashion Limited is a leading e-commerce platform specializing in trendy fashion for customers in Saudi Arabia and the UAE.We pride ourselves on delivering exceptional customer service and high-quality products.Role Overview: We are seeking a dedicated and proactive Customer Support Representative to join our Nikunja-2 Dhaka, Bangladesh office. The ideal candidate will be responsible for confirming orders, following up on undelivered orders, arranging re-deliveries, and providing excellent customer service.This role requires effective communication with both customers and courier services.Key Responsibilities: Follow up on undelivered orders by contacting customers via phone calls.Coordinate with courier services and customers to rearrange deliveries.Maintain accurate records of customer interactions and order statuses using Google Sheets.Send professional and timely emails to customers and couriers as needed.Provide exemplary customer service to all customers, addressing inquiries and resolving issues efficiently.Newness Fashion Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Nikunja)
Company Information:
∎ NEWNESS FASHION LTD
∎ House-1/B( 4th floor), Road-14, Nikunja-02, Khilkhet, Dhaka-1229
Address::
∎ House-1/B( 4th floor), Road-14, Nikunja-02, Khilkhet, Dhaka-1229
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Nov 2024
Category: Customer Support/Call Centre
