Customer Service & Sales Executive

• At least 1 year
• The applicants should have experience in the following business area(s): Educational Technology (Edtech) Startup, Financial Consultants, Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Bachelor of Commerce (Pass)

• At least 1 year
• The applicants should have experience in the following business area(s): Educational Technology (Edtech) Startup, Financial Consultants, Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

• Age At least 20 years

Must have excellent English communication skills (both written and spoken).

Must be tech-savvy and comfortable using AI tools such as ChatGPT, Claude, and Gemini.

Knowledge of AI automation tools such as n8n, Zapier, or Make is highly preferred.

Ability to use AI to improve customer service, sales, and daily work efficiency.

Must be comfortable managing social media platforms and creating business-related posts.

Must be proactive, quick to learn new technologies, and adaptable to digital business environments.

CloudTech Bookkeeping is looking for a confident, proactive, and customer-oriented Customer Service & Sales Executive to join our team. The ideal candidate must have excellent English communication skills, a professional attitude, and the ability to communicate with international clients, understand their needs, and convert potential leads into customers.

Key Responsibilities

• Communicate with international clients through email, WhatsApp, phone calls, and other communication channels.

• Respond to customer inquiries professionally and provide accurate information about company services.

• Identify potential customers, generate leads, and follow up with prospects.

• Convert inquiries and leads into sales through effective communication and follow-ups.

• Explain company services, pricing, and business solutions to prospective clients.

• Maintain strong relationships with existing clients and ensure customer satisfaction.

• Follow up on pending payments, service requests, and client requirements.

• Maintain customer records, sales pipelines, and daily activity reports.

• Coordinate with the accounting and operations teams to ensure smooth service delivery.

• Manage the company's social media accounts (Facebook, LinkedIn, etc.).

• Use AI tools to improve customer communication, sales activities, and daily productivity.

• Explore and implement AI-powered tools and automation to streamline business processes.

• Manage and support automated customer follow-ups, lead management, and communication workflows.

• Stay updated with emerging AI technologies, digital marketing tools, and automation solutions.

Required Skills & Qualifications

• Fluency in English is mandatory, both written and spoken.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer relationship management skills.

• Confidence in communicating with international clients.

• Basic knowledge of sales techniques, lead generation, and customer handling.

• Good problem-solving and negotiation skills.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office, Google Workspace, and basic computer applications.

• Ability to manage multiple client inquiries and follow-ups efficiently.

Preferred Qualifications

• Previous experience in customer service, sales, telemarketing, or client communication.

• Experience working with international customers, particularly US and UK clients.

• Familiarity with CRM software or sales management tools.

• Tech-savvy: Must be comfortable using modern technology, digital platforms, and online business tools.

• AI proficiency: Practical knowledge of AI tools such as ChatGPT, Claude, Gemini, or similar platforms.

• AI Automation: Basic understanding of workflow automation tools such as n8n, Zapier, or Make is highly preferred.

What We Offer:

• Competitive salary based on skills and experience.

• Professional working environment.

• Opportunity to work with international clients.

• Career growth and professional development opportunities.

• Training and support to develop sales and customer service skills.

  
  Important: Candidates must be fluent in English. Strong English communication skills are a mandatory requirement for this position.