Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: CASA BPO
Vacancy: 10
Age: 22 to 30 years
Location: Sri Lanka
Salary: Tk. 30000 - 40000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Call Center
Published: 11 Jun 2025
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
∎
Responsibilities & Context:
∎ Maintaining a positive, empathetic, and professional attitude toward customers at all times
∎ Responding promptly to customer inquiries
∎ Acknowledging and resolving customer complaints
∎ Knowing our products inside and out so that you can answer questions
∎ Communicating and coordinating with colleagues as necessary
∎ Providing feedback on the efficiency of the customer service process
∎ Ensure customer satisfaction and provide professional customer support
∎ Relocate to Colombo, Sri Lanka
∎ At least have High School Diploma
∎ Basic Bengali & English speaking and writing
∎ Basic knowledge on how to use PC, like typing skills and etc.
∎ Age between 22-30
∎ Have positive attitude and follow instructions
∎ Effective communication, problem-solving, empathy, and adaptability are crucial
∎ Working experience, if have any customer service experience will be priority
∎ Must have computer or laptop (used for pre-training session)
∎ Must have private room and headphones are required for the pre-training session
∎ Agent fee 300k Taka, installment payments are accepted, however , the initial payment must be at least 150k Taka
∎ Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly
∎ 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shift (morning, afternoon and night
∎ Customer Service Executive | Sri Lanka - Colombo 03
∎ Job descriptions:
∎ Maintaining a positive, empathetic, and professional attitude toward customers at all times
∎ Responding promptly to customer inquiries
∎ Acknowledging and resolving customer complaints
∎ Knowing our products inside and out so that you can answer questions
∎ Communicating and coordinating with colleagues as necessary
∎ Providing feedback on the efficiency of the customer service process
∎ Ensure customer satisfaction and provide professional customer support
∎ Job requirements:
∎ Relocate to Colombo, Sri Lanka
∎ At least have High School Diploma
∎ Basic Bengali & English speaking and writing
∎ Basic knowledge on how to use PC, like typing skills and etc.
∎ Age between 22-30
∎ Have positive attitude and follow instructions
∎ Effective communication, problem-solving, empathy, and adaptability are crucial
∎ Working experience, if have any customer service experience will be priority
∎ Must have computer or laptop (used for pre-training session)
∎ Must have private room and headphones are required for the pre-training session
∎ Agent fee 300k Taka, installment payments are accepted, however , the initial payment must be at least 150k Taka
∎ Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly
∎ 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shift (morning, afternoon and night
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Insurance
∎ Expenses moving to working country will be fully covered by company (air ticket, transportation etc)
∎ Salary are paid in USD and tax free from local government
∎ Company will provide hostel accommodation for all employees, food allowance is provided as well
∎ Transport provided by company to travel between office and hostel
∎ 14 days annual leave as local law, other leave will base on local labour law
∎ Salary: USD250-400+ incentives up to USD200
∎ Expenses moving to working country will be fully covered by company (air ticket, transportation etc)
∎ Salary are paid in USD and tax free from local government
∎ Company will provide hostel accommodation for all employees, food allowance is provided as well
∎ Transport provided by company to travel between office and hostel
∎ 14 days annual leave as local law, other leave will base on local labour law
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Sri Lanka
Job Highlights:
∎ 1. Visa will be provided?
∎ Yes
∎ 2. Flight ticket and Hostel will be provided?
∎ Both Yes
∎
Company Information:
∎ CASA BPO
∎ Nest 1 Level 3, OC by Orion City, No. 467 Galle Road, Colombo 03, Sri Lanka
∎ Casa BPO is a leading provider of BPO services, strategically located in South Asia, Colombo, Sri Lanka. Our organization is an Authorized Person, approved by the Colombo Port City Economic Commission (CPCEC), operating under its progressive regulatory framework. This enables us to deliver world-class outsourcing solutions while leveraging the benefits of a highly skilled workforce, competitive costs, and excellent connectivity with global markets.
We specialize in delivering customized solutions that drive business efficiency and growth. With a dedication to quality and innovation, Casa BPO supports companies across various sectors, from customer service to back-office operations. We are committed to being a trusted partner, enabling businesses to focus on their core goals while we handle their operational needs.
Address::
∎ Nest 1 Level 3, OC by Orion City, No. 467 Galle Road, Colombo 03, Sri Lanka
∎ Casa BPO is a leading provider of BPO services, strategically located in South Asia, Colombo, Sri Lanka. Our organization is an Authorized Person, approved by the Colombo Port City Economic Commission (CPCEC), operating under its progressive regulatory framework. This enables us to deliver world-class outsourcing solutions while leveraging the benefits of a highly skilled workforce, competitive costs, and excellent connectivity with global markets.We specialize in delivering customized solutions that drive business efficiency and growth. With a dedication to quality and innovation, Casa BPO supports companies across various sectors, from customer service to back-office operations. We are committed to being a trusted partner, enabling businesses to focus on their core goals while we handle their operational needs.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Jul 2025
Category: Customer Support/Call Centre
