Customer Service Agent
Job Description
Title: Customer Service Agent
Company Name: Daraz Group
Vacancy: 80
Job Location: Dhaka (Dhanmondi)
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Customer Care, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s):
E-commerce
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide Quality Service to the customer over online communication (eg: E-Mails, Web chat, Social Media) to ensure smooth operation and positive customer experience.
∎ Maintain Targeted KPI on a regular Basis.
∎ Answering incoming call from customer and ensure instant customer satisfaction on product quality.
∎ Responsible for making outbound an follow-up calls,
∎ Respond to customer inquiries regarding product quality, Complaints and feedbacks.
∎ Receiving customer complaints and input those in the system for necessary measures,
∎ Maintaining high standard of call quality as per requirement of the organization.
∎ Handle each and every client with care and honesty.
∎ Handle critical customers with effective and gentle communication skill.
Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Strong Communication skill both in English and Bengali.
∎ Very Good Typing Speed in English.
∎ Ability to work under pressure and problem solving skills,
∎ Basic Computer skills and knowledge in office application.
∎ Positive service mindset with helping attitude.
∎ Flexibility.
∎ Should have the mind to work in shifting basis.
Salary: Tk. 14000 - 15000 (Monthly)
Application Deadline: August 20, 2019
Company Information:
∎ Daraz Group
∎ Address : Tajwar Centre; House No: 34; Road No: 19/A; Block E; Banani; Dhaka-1213
∎ Web : https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA
∎ Business : Launched in 2012, Daraz is South Asia`s online shopping and selling destination of choice- present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering E-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 20th Aug 2019
Similar Jobs
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Customer Support and Sales Executive
Executive (Female)
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Facebook Group