Job Description
Title: Customer Relationship Officer (CRO) - Sales & Marketing
Company Name: Global Connection Tours & Travels (GCTT)
Vacancy: --
Age: 20 to 30 years
Location: Khulna (Khulna Sadar)
Published: 12 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
Responsibilities & Context:
∎ Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
∎ Identify customer needs, research issues, resolve issues, and provide solutions.
∎ Providing detailed information about prices, availability, and event details.
∎ Maintaining accurate records customer interactions.
∎ Handling customer queries.
∎ Identify and approach potential customers through various channels.Create, Build and maintain a database of leads and prospects.Support sale of products and services for current customers based on travel preferences.Strong communication and interpersonal skills, Manage communications through email, social media, and other platforms.Identify opportunities for driving sales.Collaborate with the sales team to provide customer insights and strategies.Build positive relationships by going above and beyond with customer service, ensuring that all queries, cancellations, and confirmations are handled appropriately.Develop and execute customer engagement strategies to build loyalty.Collect and share customer feedback to improve products, services, and marketing efforts.Resolve customer complaints and issues in a professional and timely manner. Maintain a positive and professional demeanor at all times.
∎ Identify and approach potential customers through various channels.
∎ Create, Build and maintain a database of leads and prospects.
∎ Support sale of products and services for current customers based on travel preferences.
∎ Strong communication and interpersonal skills, Manage communications through email, social media, and other platforms.
∎ Identify opportunities for driving sales.
∎ Collaborate with the sales team to provide customer insights and strategies.
∎ Build positive relationships by going above and beyond with customer service, ensuring that all queries, cancellations, and confirmations are handled appropriately.
∎ Develop and execute customer engagement strategies to build loyalty.
∎ Collect and share customer feedback to improve products, services, and marketing efforts.
∎ Resolve customer complaints and issues in a professional and timely manner.
∎ Maintain a positive and professional demeanor at all times.
∎ Bachelor Degree /Honors Equivalent.Strong communication, both written and verbal with Great active listening skills.A patient and empathetic, professional attitude.Proficiency in computer applications Excellent problem-solving abilities and attention to detail.Age Limits : 20 to 30 years.Experience in customer Services.Able to work under pressure
∎ Bachelor Degree /Honors Equivalent.Strong communication, both written and verbal with Great active listening skills.A patient and empathetic, professional attitude.Proficiency in computer applications Excellent problem-solving abilities and attention to detail.Age Limits : 20 to 30 years.Experience in customer Services.Able to work under pressure
∎ Bachelor Degree /Honors Equivalent.
∎ Strong communication, both written and verbal with Great active listening skills.
∎ A patient and empathetic, professional attitude.
∎ Proficiency in computer applications
∎ Excellent problem-solving abilities and attention to detail.
∎ Age Limits : 20 to 30 years.
∎ Experience in customer Services.
∎ Able to work under pressure
∎ Objectives of this role:
∎
∎ Key Responsibilities:
∎
∎ Required skills and qualifications:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Festival Bonus: 2
∎ Compensation and Benefits:
∎ 1. Competitive fixed salary based on experience with Attractive incentives and Commissions.
∎ 2. Mobile bill, Performance bonus
∎ 3. Salary Review: Yearly
∎ 4. Festival Bonus: 2 times
∎ 5. Friendly and inclusive work culture; exposure to a diverse, global client base
∎ 6. Opportunity to work with a dynamic and innovative team
∎ 7. Professional growth opportunities and access to the latest tools.
∎
∎ To Apply:
∎ Please send your resume,
∎ E-mail: [email protected]
∎ Visit Our Website: https://theglobalticket.com/
∎ Follow us on Facebook: https://www.facebook.com/Globalconnectionbd.88.
∎ Attention: Before applying, please carefully read the job description. Only shortlisted applicants will be contacted.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Khulna (Khulna Sadar)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ Global Connection Tours & Travels (GCTT)
∎ Khulna Office: Haji Shariatullah Market, Jashore Road,Holding no.822, Daulotpur, Khulna.
Address::
∎ Khulna Office: Haji Shariatullah Market, Jashore Road,Holding no.822, Daulotpur, Khulna.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Mar 2025
Category: Customer Support/Call Centre
